[Hiring] Associate Account Manager @Branch Metrics
Apr 01, 2025 - Branch Metrics is hiring a remote Associate Account Manager. 💸 Salary: unspecified. 📍Location: Australia.
Role Description
We are looking for a driven individual with great business acumen, a hunger to learn the AdTech / MarTech space, and a commitment to professional growth to join our team as an Associate Account Manager. As a part of a team focused on customer experience, adoption and success, you will act as a trusted advisor for customers.
- Take ownership of the entire customer lifecycle, developing and implementing strategies to increase usage, adoption, and growth
- Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customer needs
- Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs)
- Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users
- Build compelling demonstrations, presentations, and business value documents
- Identify and resolve business issues
- Assist and support with technical issue resolution
- Accelerate adoption, manage engagement, and lead value creation
Qualifications
- 1-2 years + of professional experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, Technical Consulting or similar customer-facing roles
- Proven ability to communicate effectively in Korean, both written and verbally
- Excellent client management skills, a bias for action, strong sense of accountability, and the ability to lead projects and interact with global teams
- Experience supporting customers with cloud-based SaaS solutions
- Problem-solving skills around business and technical product questions
- Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs
- Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle
- A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.)
- Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc.
- Experience using productivity tools like JIRA, Asana, Notion, Catalyst, etc.
Requirements
- This position requires native fluency in the Korean language
- Ownership and a proven track record of understanding customer business objectives
- A passion for problem-solving, building relationships, and customer engagement
Benefits
At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees.
Company Description
Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent.
- Headquartered in Mountain View, CA
- World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc, and Sephora use Branch to acquire users, retain customers, and drive more conversions
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| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
Australia
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
