[Hiring] Aplos Account Manager @-ASG-
Feb 16, 2025 - -ASG- is hiring a remote Aplos Account Manager. đź’¸ Salary: $90,000-$115,000 ote. đź“ŤLocation: USA, Canada.
Role Description
We seek a growth-minded Account Manager to deliver a world class customer experience to our clients. You’ll own retention, expansion, and cross-selling multiple products for the Aplos customer base. You will serve as the face of Aplos for customers, negotiate contracts, and help customers discover success in all three products. You’ll have a pulse on customer needs and health across accounts. Internally, you’ll be the cross-functional owner of customer advocacy and issue resolution, working with Product, Sales, Engineering, and Operations team members. Thanks to you, customers will adopt all three products and rave about their experience with Aplos.
The ideal candidate juggles many different tasks and relationships. They can easily create relationships with customers and build trust. They are able to manage 100s of relationships and juggle a pipeline that is full. They work cross-functionally to drive issues to resolution, communicate skillfully and professionally with customers, dive deep on product, and have technical and revenue orientation. This role offers tremendous growth and leadership potential for a motivated individual.
- Deep motivation to retain and expand customers
- Develop a deep understanding of our product and customers
- Drive customer adoption, usage and value
- Monitor customer health to predictably drive retention and identify expansion opportunities
- Collaborate with Product and Engineering to drive issue resolution, inform product enhancements, and roll out product features
- Collaborate with marketing on customer communications
- Own and manage customer onboarding and renewals
- Leverage customer data and technology to prioritize and communicate effectively
- Develop repeatable, scalable processes for aligning with customer goals and engaging with various key stakeholders, including end users and decision makers
Qualifications
- Experience in Customer Success/Account Management, owning retention and expansion targets
- A keen eye for opportunities to increase value for a customer through expansion
- Ability to pitch products, maintain a pipeline and qualify/demo customers
- Hard working and able to handle challenging situations
- Ability to think on their feet and juggle many different relationships and opportunities
- Ability to persist through uncertainty with incomplete information
- Ability to create and execute processes for a growing business
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document issues for further escalation while serving as the customer’s advocate
- Genuine passion/experience for (sector) customers
- Bonus: Familiarity with Gainsight and/or Salesforce
Requirements
- Location: US, or Canada, remote.
Benefits
- Generous package including discretionary time off
- Health/dental/vision
- 401K matching
Compensation
- $90,000-$115,000 OTE
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| đź“Ť | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$90,000-$115,000 ote
|
Remote
Location
USA, Canada
|
|
Job Type
full-time
|
Posted
Feb 16, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
