[Hiring] Account Services Manager - Franchise Growth @Block

Role Description

The Strategic Account Management team helps Square's most complex merchants get the most out of Square through strategic relationship building and timely solutions.

Our team is hiring an Account Service Manager for a role supporting growth for Square's Decentralized Franchise Sellers. With thousands of unique seller relationships within a subset of broader corporate franchises and thousands more not yet utilizing Square, these sellers represent some of the most unique and highest growth potential across all of Account Management.

While these franchise sellers have long standing relationships with Square and thousands of existing merchants utilizing our platform, they do not mandate the usage of any vendors, leaving thousands more individual sellers within these corporate relationships who are not currently utilizing Square.

Working alongside a Senior Account Director owning the corporate relationship, you will be responsible for uncovering new seller accounts who are not currently utilizing Square within these relationships. This role will specifically target, source and develop new leads from within the broader corporate relationship and work those leads all the way through the sales pipeline. They will also work any inbound leads from ongoing marketing/sales efforts between the Square Account management and Seller Corporate team.

You Will:

• Source, work, and close new leads not currently utilizing Square within our Decentralized Franchise Seller relationships.
• Understand customer needs to help achieve their business goals through Square.
• Cross sell and upsell products and features by discovering customer leads.
• Effectively and strategically address customer concerns and issues.
• Collaborate closely with a Senior Account Manager to develop growth strategies to expand the overall footprint of our Decentralized Franchise Sellers.
• Work with Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square.

Qualifications

• 5+ years experience in Sales, Business Development, Account Management or related field.
• Experience sourcing and closing sales opportunities and building client relationships.
• Experience successfully managing a pipeline to achieve revenue targets.
• Strong interest in business operations and strategy.
• Excellent organizational, analytical, written, and verbal communication skills.
• Passion and knowledge about how new technologies can help better serve small and medium size businesses.
• Comfort in ambiguity and providing feedback on new processes that will be need continued refinement.
• Entrepreneurial spirit who is always looking for opportunities to improve how we work with our sellers.
• A BA/BS or relevant experience.

Requirements

• Experience with Salesforce is a plus.
• Comfort leveraging AI tools to enhance productivity.

Benefits

• Remote work.
• Medical insurance.
• Flexible time off.
• Retirement savings plans.
• Modern family planning.