[Hiring] Account Manager, Enterprise Sales @Attentive

Role Description

As an Enterprise Account Manager at Attentive, you will be instrumental in driving customer retention and expansion sales into Attentive’s enterprise customer base. You will be the point person for partnering with Customer Success on account planning, contract renewals, and uncovering upsell opportunities. You have the ability to view customer health holistically and seek new opportunities within a current account. You pride yourself in establishing long-term relationships and being the customer’s trusted advisor.

What You’ll Accomplish

• Identify upsell/cross-sell opportunities within existing customers
• Provide timely and accurate weekly forecasts
• Steer complex pricing negotiations with key stakeholders to uncover procurement timelines, budgets and signatory process for contracts
• Identify and pursue strategic opportunities for growth within the accounts
• Prepare and present data and trends to customers on usage and engagement of Attentive platform
• Manage customer inquiries related to commercial aspects of their Attentive agreement
• Partnering cross-functionally with Customer Success, Deal Enablement, Legal, Finance and other internal teams

Qualifications

• 4+ years of experience in a closing sales role, with experience selling into an install base
• Experience working in SaaS, specifically in MarTech or AdTech
• Demonstrated strong competency around objection handling and creating alignment around product price/value
• Analytical account development strategy, using data to find opportunities and prove value
• Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities through to close independently
• Experience managing the sales cycle across Salesforce.com or other CRM
• Entrepreneurial mindset and desire to define processes and build strategy
• Demonstrated experience consistently meeting and exceeding quota, with references
• Email sales experience nice to have
• Willingness to travel (up to 20%)

Benefits

• Competitive perks and benefits, from health & wellness to equity
• US base salary range for this full-time position is $100,000 - $125,000 annually + commission + equity + benefits
• This role is salaried non-exempt and eligible for overtime compensation

Company Description

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

• Recognized as the #1 provider in SMS Marketing by G2
• Partners with more than 8,000 customers across 70+ industries
• Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us
• Employee hubs in New York City, San Francisco, London, and Sydney
• Consistently recognized for performance and culture
• Included in Deloitte’s Fast 500, LinkedIn’s Top Startups, Forbes’ Cloud 100, Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index