[Hiring] Account Manager - Custom Software @VeilSun

Role Description

The Account Manager is responsible for managing and growing relationships with existing VeilSun clients. This role focuses on client retention, expansion, and satisfaction by identifying opportunities to deliver additional value through VeilSun’s services and partner solutions. The Account Manager works closely with Delivery, Sales, and Partner teams to ensure successful outcomes, proactively manage the client roadmap, and drive incremental revenue within assigned accounts. This is a client-facing, consultative role ideal for someone who enjoys building trusted relationships, understands professional services delivery, and can translate business needs into technology solutions.

Key Responsibilities

• Client Relationship Management
  • Own and manage a portfolio of existing client accounts, serving as the primary point of contact.
  • Build strong, long-term relationships with key stakeholders and executive sponsors.
  • Maintain a deep understanding of client business objectives, challenges, and success metrics.
  • Proactively identify and mitigate churn risk.
  • Manage client escalations in partnership with Delivery and leadership as needed.
• Revenue Growth & Account Expansion
  • Identify, qualify, and close expansion opportunities including upgrades, renewals, cross-sells, and add-on services.
  • Manage pricing discussions and renewal conversations within established guidelines.
  • Ensure full understanding of client procurement process to accurately forecast and set expectations.
  • Create value within existing relationships to gain introductions to new contacts, teams, and departments.
  • Manage and forecast an expansion pipeline for VeilSun services and partner offerings (e.g., Quickbase).
• Collaboration & Delivery Alignment
  • Work closely with Delivery teams (Developers, Architects, Solution Engineers, Technical Project Managers) to align on scope, roadmap, and client expectations.
  • Act as a liaison between VeilSun, our technology partners, and client stakeholders.
  • Support co-selling efforts with partner sales teams as applicable.
  • Ensure a smooth handoff from sales to delivery and ongoing alignment throughout the client lifecycle.
  • Maintain balance of client advocation and protecting internal alignment and best practices.
• Strategic Account Management
  • Support strategic account planning for assigned clients.
  • Participate in and present Quarterly Business Reviews (QBRs) for key accounts.
  • Track and report on account health, pipeline, renewals, and expansion opportunities.
  • Maintain accurate records and forecasts in CRM and other internal systems.

Qualifications

• 3–6+ years of experience in account management, client success, or sales within technology, software, or professional services.
• Experience managing existing client relationships with revenue responsibility.
• Consultative selling mindset with the ability to align client needs to solution capabilities.
• Strong communication skills, both verbal and written.
• Proven ability to manage multiple accounts and priorities simultaneously.
• Comfortable working in a fast-paced, growth-oriented environment.

Preferred

• Experience working in a Technology Partner Program environment.
• Familiarity with low-code/no-code platforms, SaaS, or professional services delivery models.
• Experience with Quickbase or similar platforms.
• Strong understanding of pipeline management and forecasting.
• BA or BS degree preferred.

Behavioral & Interpersonal Competencies

• Client-first mindset with a strong sense of ownership and accountability.
• Highly collaborative team player who works well across functions.
• Self-starter who is organized, curious, and proactive.
• Strong problem-solving and analytical skills.
• High integrity, professionalism, and attention to detail.
• Ability to balance urgency with quality in a dynamic environment.
• Entrepreneurial mindset with a desire to grow alongside the company.

Compensation & Benefits

• The annual base salary range for this position is $80,000–$120,000, depending on experience, with on-target earnings (OTE) of $200,000–$250,000, inclusive of base salary and commission.
• This role is eligible for a commission plan based on performance.
• VeilSun offers an exceptional benefits package that includes:
  • Medical, dental, vision, life and supplemental insurance.
  • Short- and long-term disability.
  • Options for profit sharing.
  • Eligibility to participate in company stock or equity programs.
  • 401(k).
  • Paid vacation and sick time.

Inclusion & Accommodations

VeilSun is an Equal Opportunity Employer committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status under applicable law. VeilSun also complies with all applicable laws regarding citizenship and employment eligibility.

VeilSun provides reasonable accommodations for qualified individuals with disabilities throughout the application and hiring process. Applicants who require a reasonable accommodation to submit an application or participate in the interview process should contact VeilSun’s Talent Management team.

Learn More: Visit us at www.veilsun.com