[Hiring] Account Manager Clinical Education @Hu-Friedy Mfg. Co., LLC

Role Description

The Clinical Education Manager (CEM) supports HuFriedyGroup's academic institutions business by delivering cutting-edge research and education to thought leaders and clinicians within dental schools as well as dental hygiene and assisting programs. The CEM will drive revenue and margin growth within an assigned multi-state territory/geographic region of the Academic & Education Sales team. This is accomplished by:

• Meeting yearly sales goals
• Driving growth in market share from competitors
• Assuring all customer experiences are positive, noteworthy, and exceeding expectations

The CEM is responsible for:

• Developing, understanding, and managing customer relationships and marketplace dynamics
• Setting the stage for selling HuFriedyGroup (HFG) value
• Balancing time selling established products and new product introductions
• Owning the relationship with key academic personnel including deans, clinical chairs, faculty members, purchasing and procurement agents, sterilization employees, and continuing education employees
• Influencing clinical students of various levels including dentists, dental hygienists, dental assistants, orthodontists, periodontists, and specialty clinicians
• Being a subject matter expert in infection prevention, clinical practices & policies
• Providing consultative solutions for customers

Location/Travel

This is a remote, customer-facing position. Candidates must be located in the Kansas City, Kansas or KC, Missouri metro area and within 1 hour from a major airport. This position requires up to 60-65% travel via car and planes within Kansas, Missouri, Oklahoma, Arkansas, and Louisiana. This position is eligible for a Sales Incentive Compensation Plan.

Responsibilities

• Sells dental instrumentation and infection prevention & control products and services to academic and institution accounts including conscious sedation, dental unit waterlines, instrument management systems (IMS), and sterilization solutions.
• Ensures product offers meet program requirements associated with efficient workflows while promoting best outcomes for patients.
• Drives revenue and margin growth by developing strong business relationships with key personnel in academic institutions.
• Understands customers' clinical/technical needs, presents the value of HuFriedyGroup, and negotiates favorable agreements.
• Evaluates account performance against established objectives and implements strategies to ensure achievement of targets.
• Consistently analyzes data to improve and develop designated territory.
• Collaborates with partners in customer meetings to demonstrate the value of HuFriedyGroup.
• Educates customers on the various technical and commercial value propositions of HuFriedyGroup products and services.
• Plans, implements, evaluates, and delivers education and training programs for clinical and support staff.
• Utilizes understanding of customer needs to recommend new products and services.
• Designs, schedules, implements, and monitors education programs with qualified customers.
• Counsels academic & school leaders, deans, and/or purchasing agents on promotional opportunities and new product introductions.

Qualifications

• Bachelor’s degree or 15+ years of relevant experience in lieu of a degree
• 10+ years of experience working in the dental industry (dental hygiene practice/clinician, dental sales and/or educator)
• 3 years experience in selling technical products or services
• Active dental hygienist (RDH) license required
• Ability to travel 60%+ within assigned territory
• Strong knowledge of clinical practices, healthcare regulations, and adult learning principles
• Excellent communication, organizational, and presentation skills

Preferred Qualifications

• Analytical and data-driven decision making, utilizing Excel and CRM tools for organization.

Equal Employment Opportunity & Accessibility Statement

HuFriedyGroup is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, age, gender, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you require reasonable accommodations to apply for a position, participate in the recruitment process, or perform essential job functions, please contact us at 773-868-5534. We are committed to supporting you throughout your journey with HuFriedyGroup!