[Hiring] Account Manager, Business Development @Fetch

Role Description

Fetch is seeking a relationship-driven, detail-oriented Account Manager to join its Business Development team. In this role, you will serve as the primary partner and trusted advisor to our strategic partners in the Breeder space, guiding them through the onboarding process and seamlessly integrating Fetch Pet solutions into their programs. This role will own the full lifecycle of these partnerships– new partner onboarding, driving account maintenance and performance, and ensuring long-term retention and growth. This role will report to the Manager of Business Development for Fetch’s Breeder Channel team.

Key Responsibilities

• Client Relationship Management
  • Build and maintain strong relationships with strategic partners in the Breeder space.
  • Serve as the primary point of contact for all assigned accounts, ensuring timely and proactive communication.
  • Conduct regular check-ins with partners to ensure sufficient support is being provided and Fetch remains top of mind.
  • Responsible for managing Breeder expectations and ensuring partner satisfaction.
• Account Onboarding, Retention & Growth
  • Own onboarding process of new partners to ensure smooth integration of Fetch’s Breeder Program.
  • Monitor account metrics and develop strategies to improve performance.
  • Maintain open communication with strategic partners to ensure Fetch remains top of mind.
  • Address questions and help mitigate potential account issues in a professional and timely manner.
  • Contribute to process improvements to continuously improve partner experiences.
• Operational Excellence
  • Maintain and optimize library of onboarding materials, marketing materials and other Breeder channel assets.
  • Prepare weekly and monthly reporting for current strategic partners to relay account status and health updates.
  • Develop and submit invoices for necessary lead fees on a monthly basis.
  • Work in partnership with Business Development Manager and Operations Manager to ensure smooth onboarding experience and account excellence moving forward.

Qualifications

• Strong communication, interpersonal, and relationship-building skills.
• 2-5 years of prior experience in account management, customer success, or client-facing roles.
• Ability to manage multiple accounts and prioritize as needed.
• Experience in insurance, animal health, or pet-related industries.

Requirements

• Experience working with Dog Breeders.
• Limited travel expectations, up to 20%.

Compensation

The pay range for this position is $75,000 - $85,000 on a full-time basis. Along with base salary, your position may qualify for additional bonuses. This position is eligible for the Company’s bonus plan(s).

Benefits

• Comprehensive Medical, dental, and vision plan for you and your family.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available.
• Highly competitive 401(k) matching.
• Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days.
• Paid company (9) holidays, including (1) floating holiday.
• Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year.
• Educational Assistance Program.
• Fetch Discount Perks Program.
• Volunteering - earn up to 8 hours per calendar year at nonprofit organizations.
• NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible.
• Employee Referral Incentive.
• Tuition Assistance.
• Commuter Benefits.
• Employee Assistance Program (EAP).