[Hiring] Account Manager @Clearwave Corporation

Role Description

The Account Manager (AM) is a new commercial role at Clearwave, created to put dedicated revenue ownership on the customer base. As Clearwave scales, this role exists to ensure that renewals, contract expansion, pricing discussions, and executive relationships have a focused commercial owner — distinct from the product and operational focus of our Customer Success Managers.

The AM owns the business outcomes of a defined portfolio of accounts. You are the primary commercial point of contact for renewals, upsells, and executive engagement. You partner closely with Customer Success Managers (CSMs), who own day-to-day product adoption, health monitoring, and operational support — but you own the revenue.

This is a high-impact, relationship-driven commercial role. It requires the ability to navigate executive conversations, lead negotiations, and drive deals to close — while maintaining the trust of customers who have been with Clearwave for years.

Qualifications

• 3–7 years in Account Management, Customer Success with commercial ownership, or a revenue-carrying customer-facing role
• Demonstrated track record of owning renewals and hitting GRR or Net Revenue Retention targets
• Experience managing complex contract negotiations with mid-market or enterprise customers
• Comfortable engaging at VP and C-suite levels; able to drive business conversations grounded in customer outcomes
• Strong commercial instincts: can identify opportunity, build a business case, and close
• Ability to travel up to 25%

Requirements

• Background in SaaS, Health IT, or revenue cycle / practice management technology
• Familiarity with GRR and NRR as commercial operating metrics
• Experience with CRM platforms (Salesforce preferred) for pipeline and renewal management
• Prior experience leading or participating in Executive Business Reviews

Benefits

• Commercial mindset — you think in customer value, risk, and revenue impact
• Relationship depth — you build genuine trust at the executive level, not just rapport
• Clear lane discipline — you know what belongs to you and what belongs to the CSM, and you operate accordingly
• Organized and proactive — you manage a book of business without letting renewals or relationships slip
• Collaborative — you bring the right people in at the right moment
• Resilient — you can navigate difficult renewal and churn conversations without flinching

What This Role Is Not

• Not a Support role — product troubleshooting, day-to-day customer questions, and operational requests belong to the CSM
• Not a new logo Sales role — this role is exclusively focused on existing customers
• Not a passive relationship role — you are expected to proactively drive commercial conversations, not wait for renewal season
• CSM never discusses price — pricing, discounting, and contract negotiation are AM-only territory, no exceptions
• Not a siloed role — success requires tight, trust-based partnership with the CSM team every day

How This Role Fits Within Clearwave

The Account Manager reports to the VP of Account Management and partners daily with Customer Success, Sales, Product, Finance, and Marketing. The AM team and the CSM team are co-owners of the customer relationship — each with a distinct lane. Neither replaces the other.

This is a new function, which means you will help shape how it operates. You will have input into playbooks, processes, and tooling. The expectation is a builder mindset — not just executing the motion but improving it.