[Hiring] Account Manager @Crumdale Specialty

Role Description

The PBM/Pharmacy focused Account Manager will handle day-to-day relationships with their clients, working to troubleshoot and respond to different types of requests. This role is a cross-functional opportunity where you will work with multiple partners to find client solutions. You will be handling communications, project management, reporting, analyzing trends, solving member issues, and addressing emergent needs for your clients.

Responsibilities

• Interact with internal Crumdale associates to support client strategy and initiatives
• Coordinate client and internal team meetings
• Assist PBM Strategic Account Executives with implementation tasks to ensure a smooth transition of clients from other organizations
• Prepare and provide clients with performance reports; present when applicable
• Use critical thinking skills to proactively manage client issues
• Document and triage client-related issues/escalations
• Escalate high-priority items to the management team
• Build relationships with brokers, consultants, TPA and employers
• Proactively provide follow-ups and feedback to brokers/consultants and clients
• Complete assigned tasks and projects according to appropriate timelines agreed upon with client and internal stakeholders

Qualifications

• Client customer service experience with ability to build trust and establish meaningful relationships
• Ability to work with cross-functional teams
• Strong project management skills
• Ability to handle multiple tasks and work in a fast-paced environment
• High level of accuracy and attention to detail
• Self-starter who can thrive in a high-growth, entrepreneurial startup environment
• Deep-rooted knowledge of the PBM industry and current industry trends
• Knowledge of PBM contracts, pricing, clinical/financial programs and trend management
• Strong verbal and written communication skills including presentation skills within a client relationship management setting
• Fundamental knowledge of pharmacy, market trends and competitive landscape
• Solid understanding of health and welfare benefits claims processing and claims payment administration
• Exceptional interpersonal and communication skills
• Solid financial acumen, with an understanding of marketplace economics
• Collaborate with C-suite & internal and external partners
• Independent critical thinker with strong analytical, reasoning and problem-solving skills
• Ability to work independently and in a collaborative group setting
• Solid organizational skills and must be able to adhere to strict deadlines
• Must demonstrate integrity and a commitment to values
• Proficient with MS Office suite
• Working knowledge of Salesforce, Microsoft Teams, OneDrive and Citrix SharePoint

Benefits

• Medical
• Telemedicine
• Dental
• Vision
• Life, AD&D, Disability
• 401(k)
• Flexible Time-off