[Hiring] Account Manager @Third-Party Job Posts

Role Description

As an Account Manager, you will be part of the Customer Success team. AMs will be expected to actively manage a portfolio of customers with an estimated value of $900,000 - $1,000,000 USD with the goal of building strong customer relationships.

• Responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn.
• Act as the first point of contact for all things related to Cloudbeds.
• Guide clients through their customer journey while providing recommendations on how to best improve their business.
• Make the motto “more reservations, happier guests” a reality by providing strategic guidance to customers.

Qualifications

• 5+ years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties.
• Strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS).
• Experience in the LATAM hospitality market with deep knowledge of regional customer needs, expectations, and business practices.
• Exceptional communication with empathy, resilience, and a genuine passion for serving customers.
• Fluent in Spanish (native or professional proficiency) and comfortable working LATAM business hours.
• Ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers.
• Strong organizational skills and proactive follow-through to manage multiple customer accounts and projects simultaneously.

Requirements

• Serve as the main point of contact for all Cloudbeds-related needs for your portfolio of LATAM customers.
• Achieve retention goals by building strong customer relationships and implementing proactive strategies to minimize churn.
• Use a consultative approach rooted in hospitality expertise to drive product engagement and portfolio growth.
• Analyze customer data and usage patterns to improve platform utilization and identify at-risk accounts.
• Coordinate with technical support teams on escalations and troubleshoot platform issues.
• Gather and synthesize customer feedback, feature requests, and pain points to inform product roadmap.
• Develop deep product knowledge of the Cloudbeds platform and stay current on system updates.

Benefits

• Remote First, Remote Always.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays - enjoy an extra long weekend every month.
• Full Paid Parental Leave.
• Home office stipend based on country of residency.
• Professional development courses in Cloudbeds University.
• Access to professional development, including manager training, upskilling, and knowledge transfer.