[Hiring] Account Manager @Direct Travel

Role Description

As an Account Manager, you'll be the trusted advisor and strategic partner for a portfolio of key clients, primarily in the Energy and Marine sectors. You’ll be instrumental in building long-term relationships, driving value through our travel solutions, and ensuring that every client touchpoint reflects the world-class service Direct Travel/ATPI is known for.

You’ll collaborate cross-functionally with internal teams to deliver custom solutions, foster client success, and contribute to our ongoing growth in North America.

What You’ll Do

• Be the primary contact and relationship owner for assigned clients, ensuring high satisfaction, retention, and growth.
• Align client objectives with Direct Travel/ATPI’s solutions, creating customized strategies and measurable roadmaps.
• Identify opportunities for account expansion, consult on supplier agreements, and lead performance reviews.
• Ensure seamless execution of travel programs through close collaboration with operational teams.
• Deliver impactful reporting, insights, and recommendations using Direct Travel/ATPI's advanced technologies.
• Represent Direct Travel/ATPI at industry events and client meetings as a knowledgeable, confident brand ambassador.
• Maintain CRM records with accurate, detailed activity and client intelligence.
• Stay up to date on industry trends, competitor movements, and innovation.

Qualifications

• 3–5 years in Account Management
• Travel Management background highly desirable

Requirements

• A proactive relationship-builder with outstanding communication and presentation skills
• Analytical thinker with the ability to turn data into insight and action
• Confident in negotiating, problem-solving, and influencing at all levels
• Skilled at creating compelling proposals and tailored presentations
• Agile and adaptable, comfortable in a fast-paced, ever-evolving industry
• Curious and commercially minded, with an eye on new opportunities
• Proficient in Microsoft Office and CRM tools; social media savvy (LinkedIn preferred)
• Willingness to travel domestically and internationally as needed

Benefits

• Competitive base salary and benefits package
• Opportunity to grow with a global company that values innovation and impact
• Access to industry memberships, professional development, and networking events
• A high-energy, collaborative team with a shared mission to drive success in specialist travel
• In addition to Medical, Dental, and Vision benefits, Direct Travel/ATPI offers a Total Rewards Package including Retirement Plans, Wellness, Recognition, Sustainability, DE&I, and Mental Health support.