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Account Manager
@Workleap
[Hiring] Account Manager @Workleap
Apr 02, 2025 - Workleap is hiring a remote Account Manager. đź’¸ Salary: unspecified. đź“ŤLocation: Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We’re looking for a driven and passionate individual to join our team as an Account Manager. In this role, you’ll be responsible for renewing and expanding customer contracts by building strong relationships and delivering the right solutions to support their goals. Your mission is to ensure customers get maximum value from their investment in ShareGate throughout their journey. You’ll manage a diverse portfolio of small, medium, and large businesses across the globe, acting as a trusted advisor in every interaction.
- Build strong, consultative relationships with customers by acting as a trusted advisor throughout their journey.
- Proactively engage with customers outside of the renewal window to reinforce ShareGate’s value and uncover ongoing needs.
- Nurture post-onboarding relationships to increase satisfaction and positively influence renewal rates.
- Collaborate with the Technical Support team to join product demos and identify upsell opportunities.
- Share best practices tailored to each customer’s business needs.
- Identify at-risk customers early and work with internal stakeholders (Customer Success, Support, etc.) to re-engage and retain them.
- Act as the main point of contact for existing customers regarding contracts, billing, and high-level guidance.
Workflows, structure, and internal coordination needed to succeed:
- Manage a pipeline of small, medium, and large customer accounts throughout the full renewal and expansion cycle.
- Take part in the overall sales funnel process, ensuring smooth transitions and timely engagement.
- Proactively identify expansion opportunities by conducting strategic discovery and surfacing long-term needs post-migration.
- Optimize internal processes and contribute to improving workflows and guidelines that enhance the customer experience.
- Embrace experimentation and challenge the status quo—constantly seeking innovative ways to engage with customers, improve internal practices, and drive results.
- Collaborate cross-functionally with teams like Support, Customer Success, and Product to align efforts and improve customer outcomes.
- Participate in continuous learning to stay aligned with evolving AM strategies and ShareGate’s value messaging.
Tools, product knowledge, and technology-driven insights:
- Maintain a strong understanding of ShareGate's value as a solution, features, and positioning within the Microsoft 365 ecosystem.
- Stay up to date on product updates and market trends to deliver relevant insights during customer conversations.
- Leverage CRM tools (Salesforce) to meticulously track customer information, health, engagement, and opportunities.
- Use engagement tools (e.g., Outreach, Gong, etc.) to run sequences, analyze activity, and plan touchpoints.
- Support product demo conversations by aligning features to business needs and identifying cross-sell/upsell potential.
Qualifications
- 2+ years of sales experience, ideally in a high-performance environment with monthly or quarterly targets.
- Proven ability to uncover customer pain points and offer tailored, value-driven solutions.
- Comfortable working in a fast-paced, high-growth environment with evolving priorities.
- A genuine interest in supporting IT professionals and understanding their Microsoft 365 challenges.
- Familiarity with IT concepts or Microsoft ecosystem (an asset).
- Experience in tech sales (preferably SaaS or inbound-driven sales) is a strong asset.
- Proficiency with Salesforce or similar CRM tools (an asset).
Benefits
- At Workleap, we build together, we trust each other, and we support each other in success or failure.
- You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs.
- We strive to create a healthy and inclusive work environment. This is everyone’s business.
Additional Information
- Our Candidate Experience Flow at Workleap: Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job Offer.
- We are looking forward to getting to know you!
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| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
đź’¸
unspecified
|
Remote
Location
Canada
|
|
Job Type
unspecified
|
Posted
Apr 02, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
