Account Manager @Lillio

[Hiring] Account Manager @Lillio

Mar 19, 2025 - Lillio is hiring a remote Account Manager. 💸 Salary: unspecified. 📍Location: Canada.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves working directly to empower Early Childhood Educators and influence learning outcomes for children aged zero to five.

Serve as the primary point of contact for assigned accounts, fostering strong, long-term relationships.
Address customer inquiries, troubleshoot issues, and provide expert advice on best practices.
Identify opportunities for upselling or expanding product offerings within existing accounts (with an emphasis on Billing and Payments customers).
Handle price negotiations and upcoming renewals.
Responsible for a portfolio of roughly 200 customers where you are booking and managing online demos.
Responsible for prospecting, discovery, presentation, negotiating, and closing opportunities with existing accounts.
Consistently meet monthly, quarterly, and annual individual and team targets.
Work closely with sales, product, marketing, and customer success teams to ensure a smooth and effective customer experience.
Collect customer feedback and advocate for their needs with the product team to drive continuous improvement.
Maintain detailed records of customer interactions, progress, and feedback using CRM tools.

Qualifications

2+ years in account management, customer success, or a related field.
Experience in the education or tech industry is a plus.
Demonstrated ability to upsell and cross-sell, identify new business opportunities within existing accounts, and achieve sales targets.
Strong ability to negotiate contracts and terms with clients while maintaining positive relationships.
Ability to work independently, manage a sales pipeline, and be proactive in identifying opportunities for account growth.
Excellent verbal and written communication skills with the ability to build rapport and engage with customers effectively.
Ability to think critically and solve problems quickly and efficiently, with a customer-first mentality.
Passionate about providing an exceptional customer experience and committed to customer success.
Comfortable using CRM tools, SaaS products, and the ability to quickly learn new software platforms.
Strong time management skills, with the ability to juggle multiple accounts and priorities simultaneously.
Bachelor’s Degree (or equivalent experience).

Requirements

Experience in Ed Tech sales or experience and/or knowledge of Early Childhood Education.
Experience in SaaS.
Experience with our tech stack: Salesforce, Salesloft, Gong, Google Suite, Slack.

Benefits

Flexible working arrangements; we are a remote-first company who gathers together (virtually) every quarter, and in-person at least once per year.
Health benefits package includes medical, dental, and vision.
401K matching, and HSA contribution for US employees.
Paid time off, including vacation, personal, and volunteer days.
Opportunities for learning, mentorship, and professional development.
A subscription to the mindfulness and meditation platform, Headspace.
Ongoing team-wide and company-wide virtual social activities and success celebrations.

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Account Manager @Lillio

Sales / Business

Salary 💸 unspecified	Remote Location Canada
Job Type full-time	Posted Mar 19, 2025

️

📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.