[Hiring] Account Executive, Inside Sales @Primal Health Limited Partnership

Role Description

We are seeking a motivated and customer-focused Remote Outbound Sales Agent to join our team. In this role, you will connect with customers who have recently made an online purchase, fostering strong relationships and providing personalized product or service recommendations. Your primary goal will be to enhance customer satisfaction while driving repeat sales and upselling opportunities.

Primary Duties and Responsibilities

• Call our customers who have already purchased products and help them solve their problems by offering a tailored solution of dietary supplements and information.
• Listen to our customers to provide personal one-to-one feedback and solutions that fit our individual customers’ needs - not just random product “one-size-fits-all” solutions.
• Use our custom in-house world class CRM to work through your daily leads, and access any appointments or repeat customers in your schedule.
• Use a VOiP phone system that is synced to the CRM, which allows you to get a high pickup rate due to its integration to the CRM and local area codes to the customers.
• Upsell and process the transaction while the CRM does the rest - this allows you to focus on sales and the customers and spend more of your time selling.

Scope

• This role reports to the Sales Manager and is responsible for achieving individual and team sales targets.
• The position requires a high degree of self-motivation, discipline, and the ability to work independently in a remote environment.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of B2C sales experience required.
• Experience in the health/wellness industry is a strong plus.

Knowledge, Skills, and Capabilities

• Excellent communication and interpersonal skills.
• Strong sales and negotiation skills.
• Proficiency in CRM and sales tools.
• Strong time management and organizational skills.
• Ability to work independently and as part of a team.
• Problem-solving and critical thinking skills.
• Results-oriented with a strong work ethic.
• Proficiency in Microsoft Office Suite.

Working Conditions and Physical Demands

• Remote Position: As a remote sales agent, you'll have the flexibility to work from home with a reliable internet connection.
• Home Office Setup: You'll need to create a dedicated workspace in your home that is free from distractions.
• Fast Internet Connection: Minimum of 100Mbps upload speed to perform at the required quality with the demands of our VoIP and CRM systems.
• Communication Tools: You'll be using various communication tools to connect with your team and customers.
• Time Management: Effective time management is crucial for remote sales agents.
• Self-Discipline: Working remotely requires a high degree of self-discipline.