[Hiring] Account Executive @Lighthouse

Role Description

We are expanding internationally and are looking for a full-time Account Executive in Mexico City, Mexico.

• Prospect to sell the Lighthouse tools to small, medium and large hotels.
• Source potential client opportunities via cold calling, (cold) emailing campaigns, and through interaction with professional industry network groups.
• Build, organize, and execute a business development plan to achieve business aims and sales targets.
• Integrate generative AI tools to streamline lead generation, personalize outreach at scale, and enhance the speed and quality of client communications.
• Utilize and develop innovative strategies to maximize results and win over challenging targets.
• Respond to all incoming product enquiries, referrals, and leads in a timely and effective manner.
• Preparation of accurate quotes, development, and presentation of proposals to clients in a professional and confident manner.
• Organization of online (WebEx webinar) or personal product demonstrations and advanced training sessions.
• Maintain accurate records of your business development activities on Lighthouse's CRM system.
• Achieve sales KPI's and targets.
• Sales to be finalized in a timely manner, with a focus being placed on being proactive.
• Maintain regular contact with prospective clients and new accounts.
• Continue to identify upgrade opportunities with the existing client base and generate new sales from these organizations.
• Contract negotiation as required, maintaining a balance between optimal service, value for the client and Lighthouse profit margins.
• Ensure all documentation is complete post-sales to set up trials, and to move the client to a subscription.
• Provide client feedback on products to the Product Development team so that products can be reviewed in line with the feedback.
• Attend meetings, (inter)national conferences and organize regional road shows as required.
• Demonstrate commitment to the team to ensure the team achieves its goals, objectives and service level agreements (SLA's).
• Adopt the relevant processes, procedures, and policies to ensure a consistently high level of service is adhered to.
• Where necessary, identify short falls in the process and procedures and suggest process improvements.

Qualifications

• A minimum of a Bachelor's Degree in Hospitality, Business, Communication, Finance, Economics or other relevant field.
• You have 2+ years relevant experience in business development in the hospitality business, or with a SaaS company.
• Relevant experience in revenue management or knowledge of different Hotel PMS & RMS software is a big plus.
• You are able to effectively interface with all levels and teams on a formal, informal, written and verbal basis.
• You are comfortable navigating software and conducting webinars/tutorials.
• You have a focused, “hunter” mentality to find, solicit, and drive new business to the company.
• You are fluent in English and preferably one other native language.
• You have experience with SalesForce, or other CRM systems and related sales tools.
• You are tech-savvy and comfortable integrating AI-driven workflows into daily routines to enhance personal productivity and stay ahead of industry trends.
• Of course, you have excellent written and oral communication skills and demonstrate a high level of diplomacy.

Benefits

• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.