[Hiring] Mixed-Method Research Specialist II @CaptionCall by Sorenson

Role Description

As a Mixed-Methods Research Specialist II, you will shape our AI-powered sign language products, from conception to how they learn from the real world — connecting user experience, behavioral data, and model evaluation into a unified learning system. Your work will directly influence product decisions, model quality, and user trust for Deaf and Hard-of-hearing communities.

This position designs, implements, and manages research projects that integrate both qualitative and quantitative methodologies. This role involves collecting, analyzing, and interpreting complex data to provide comprehensive insights.

• Translate ambiguous product and model questions into clear, actionable research plans — spanning discovery, concept testing, and experience evaluation
• Design and execute end-to-end mixed-methods research across multiple AI product workstreams
• Study how Deaf users experience communication across real contexts using both moderated and unmoderated methods
• Partner cross-functionally to define what "good" looks like — contributing to evolving frameworks for measuring interpretation quality and communication effectiveness
• Design surveys and experience metrics that can be tracked over time and establish recurring reporting that accumulates learning, not one-off studies
• Define behavioral signals and instrumentation requirements in partnership with Product and Engineering
• Maintain research practices that are respectful, transparent, and meaningful to participants
• Communicate findings clearly through focused, decision-driving deliverables
• Set up feedback systems and tracking cadence for newly launched features; ensure insights continuously inform product and model decisions
• Other duties as assigned

Qualifications

• Minimum 4 Year / Bachelors Degree in a related field
• 6 Years of applied research experience in product or technology environments with a strong background in qualitative research (moderated + unmoderated), survey design and analysis, and basic behavioral or product analytics

Requirements

• Ability to work across methods and select the right approach for the problem at hand
• Experience developing and working with product and experience metrics
• Comfort building lightweight measurement systems (tracking, dashboards, reporting)
• Strong storytelling and communication skills
• Curious, collaborative, structured, and action-oriented
• Comfortable working in ambiguity and early-stage environments
• Focused on impact — not just output
• Experience working with communities where trust and cultural sensitivity matter
• Strong commitment to inclusive and ethical research practices
• ASL proficiency is a strong plus, but not required; if not fluent, must demonstrate strong judgment in working with interpreters and ensure full communication access in all research activities

Company Description