[Hiring] Manager, Research Operations @Ensemble Learning

Role Description

This is a remote position.

Reporting to the Vice President of Research and Operations, the Manager, Research Operations is a systems-driven operational leader who ensures the research department runs with consistency, rigor, and fidelity to Ensemble Learning's commitments and service model. This role owns the infrastructure behind high-quality research:

• Pursuing Data sharing agreements and IRB approvals
• Maintaining project dashboards
• Enforcing process consistency
• Developing SOPs
• Analyzing survey data to support continuous improvement cycles

Qualifications

• Bachelor's degree in education, social science, public policy, research methods, or a related field
• 2–4 years of experience in research coordination, program evaluation, project management, or operations, ideally in education or the nonprofit sector
• Working knowledge of survey administration and basic quantitative and qualitative data analysis
• Advanced skill in spreadsheets (Excel or Google Sheets) and experience with survey tools such as Qualtrics, SurveyMonkey, or Google Forms
• Basic understanding of student data privacy practices, including FERPA and data sharing agreements
• Preferred: Master's degree in education research, evaluation, or a related field

Requirements

• Location: This role is Remote working across the 4 US time zones
• Travel: Up to 40% of the time, including company-wide gatherings twice per year for 3-5 days at a time
• Compensation: Salary commensurate with experience ranging from $85,000–$95,000 + generous benefits

Key Responsibilities

• Research Operations and Management (50% of the time)
  • Maintain dashboards and documentation of research project progress, milestones, and deliverables
  • Run and maintain systems for program evaluation and continuous improvement, delivering timely data to the team
  • Enforce process consistency and fidelity to written contracts
  • Maintain Project dashboards and internal and external documentation of project progress
  • Build and run a recurring reporting process for survey data, including Net Promoter Score (NPS) and open-ended client feedback, with summaries of themes and trends
  • Manage research files, data storage, and version control in line with data privacy requirements (FERPA, data sharing agreements, and IRB protocols where applicable)
• Program Evaluation (25% of the time)
  • Send, track, and file data sharing agreements with partner districts and schools
  • Coordinate the request, receipt, and secure storage of state standardized assessment data from partners
  • Ensure post-event and coaching surveys are administered as planned and monitor response rates
  • Schedule observations and walkthrough data collection events, coordinating logistics with program staff
  • Clean, organize, and run descriptive analyses on quantitative and qualitative data to support evaluation
  • For research grants, project manage operations against proposals, budgets, timelines, and agreements, and support funder reporting
• Partnership Engagement (15% of the time)
  • Build and maintain onboarding processes and tools for new research partners
  • Serve as a day-to-day point of contact for partners on research logistics, timelines, and data requests
  • Review proposed research agreements with the program team to confirm capacity, skills, and strategic fit before signing
• Research Team Strategy (10% of the time)
  • Provide data and input to the Vice President of Research and Operations during strategic planning and decision making for research priorities
  • Provide data and input to the Vice President of Research and Operations to support the maintenance of research team culture and norms
• Other duties as assigned

Benefits

• Ensemble Learning Benefits Overview