[Hiring] Workers' Compensation Quality Assurance Lead @Gallagher

Role Description

This role involves providing exceptional customer care services focused on worker's compensation claims.

• Dedicated to offering exclusive customer care services to meet needs of client base, specializing in worker's compensation claims.
• Engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations.
• Development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
• Oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits.
• Preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes.

Qualifications

• 7-10 years experience working with Worker's Compensation claims
• Previous auditing experience
• Strong process management and leadership skills
• Ability to professionally interact with all levels of claims management

Requirements

• High School Diploma
• Minimum of 7 years related Worker's Compensation claims experience
• Knowledge of accepted industry standards and practices
• Computer experience with related claims and business software

Desired

• Bachelor's Degree

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...