[Hiring] Web Technology Associate @Alight

Role Description

Join Alight as a Web Technology Associate, where you will play a critical role in delivering a high-quality, customer-focused digital experience across our web platforms. This role is ideal for someone with strong attention to detail, a quality-assurance mindset, and a desire to continuously improve how web requests are executed.

• Handle day-to-day web updates using Alight’s content management system (CMS).
• Identify opportunities to improve content accuracy, consistency, and efficiency within established web processes.
• Ensure the quality of web development, so all sites perform and behave as expected.

Key Responsibilities

• Respond to common web requests, including:
  • Adding, updating, or removing content using the CMS.
  • Investigation and resolution of reported site issues.
  • SEO optimizations.
  • Regional site translations.
• Perform quality assurance (QA) on web pages to identify and resolve issues such as:
  • Broken links.
  • Formatting errors.
  • Broken images.
  • Accessibility concerns.
  • Content inconsistencies.
• Perform quality assurance (QA) on web development builds, identifying functionality that is not behaving as expected.
• Ensure all web content aligns with established brand, accessibility, usability, and governance standards.
• Validate updates across browsers and devices to ensure a consistent and reliable user experience.
• Partner with internal stakeholders to understand requirements and deliver accurate, timely, customer-focused updates.
• Identify recurring issues or inefficiencies in web requests and QA processes and share observations with the team.
• Suggest small process improvements, documentation updates, or checklist enhancements to improve quality and turnaround time.
• Follow defined web operations and QA workflows while maintaining flexibility to support ad hoc requests.
• Escalate complex or technical issues to appropriate teams and track resolution as needed.
• Maintain documentation related to web updates, known issues, and standard operating procedures.

Qualifications

• Strong attention to detail with a QA-focused mindset.
• Customer-service-oriented approach with a proactive, solution-focused attitude.
• Familiarity with content management systems (CMS); experience with enterprise CMS tools preferred.
• Basic understanding of web concepts such as URLs, page structure, links, navigation, and page templates.
• Ability to recognize patterns, inconsistencies, or repeat issues and communicate improvement ideas clearly.
• Strong written communication skills.
• Ability to manage multiple requests and priorities in a fast-paced, virtual environment.
• Collaborative mindset with comfort working within defined processes.
• Knowledge of HTML/Javascript and server-side coding is an asset.

Requirements

• Bachelor’s degree in a related field or equivalent practical experience.
• 1–3 years of experience in web content management, digital operations, QA, or a related role preferred.
• Experience supporting internal or external customers in a service-oriented or ticket-based environment is a plus.

Benefits

• Programs and plans for a healthy mind, body, wallet, and life.
• Variety of health coverage options.
• Wellbeing and support programs.
• Retirement plans.
• Vacation and sick leave.
• Maternity, paternity & adoption leave.
• Continuing education and training.
• Several voluntary benefit options.