[Hiring] Validation Lead @Entrupy

Role Description

The Validation Lead is the most senior individual contributor on the Validation team, responsible for overseeing daily performance, training quality, and operational readiness. This role ensures validators meet accuracy, throughput, and SLA targets while serving as the primary point of contact for coaching, escalations, scheduling, and cross-functional alignment.

You will act as a subject matter expert in validation workflows, helping scale quality operations while maintaining consistency across a global, distributed team.

What You'll Do

• Monitor validator performance against KPIs including accuracy, throughput, TTV, and SLA adherence.
• Provide real-time coaching, QA feedback, and structured performance support to validators.
• Oversee onboarding and ongoing training to ensure competency across validation scopes.
• Act as the first point of contact for workflow, SOP, and policy questions.
• Own validator scheduling and coverage planning to align staffing with volume and time-zone needs.
• Identify under- or over-capacity risks and escalate operational gaps to Ops leadership.
• Triage and escalate quality, tooling, or workflow issues impacting validation performance.
• Liaise with Engineering on dashboard or tooling issues affecting validation workflows.
• Liaise with Authentication teams on style-specific guidance, brand updates, and policy clarifications.
• Surface recurring edge cases and error trends to Knowledge and ML partners for continuous improvement.

Qualifications

• Senior-level experience in quality assurance or a similar operational workflow.
• Demonstrated success coaching peers and improving performance against measurable KPIs.
• Strong understanding of SOP-driven environments and high-accuracy decision making.
• Experience with scheduling, capacity planning, or shift coordination in a global team.
• Comfort using dashboards, performance data, and QA reviews to drive decisions.
• Clear, professional communication in English with the ability to work cross-functionally across time zones.
• Proactive, organized, and able to manage escalations while maintaining day-to-day operational flow.

Benefits

• Competitive pay bands for all countries based on market standards.
• Individual compensation decisions based on experience level, skill set, and internal equity.
• Opportunities for growth and development within the company.

Company Description

Entrupy is a global technology company whose mission is to protect businesses, borders, and consumers from transacting in counterfeit goods. Entrupy has developed a patented technology system which utilizes a combination of AI and computer vision to instantly identify and authenticate high-value physical goods.

• Entrupy’s solutions serve business customers including leading luxury brands, retailers, e-commerce marketplaces, and online resellers in over 60 countries.
• Entrupy is growing quickly with team members based in the US, India, Japan, and Brazil.
• Entrupy’s solutions in market include:
  • Entrupy Apparel Authentication
  • Entrupy Bags & Leather Goods Authentication
  • Entrupy Sneaker Authentication
  • Entrupy Fingerprinting