[Hiring] Technical Quality Analyst @Tate & Lyle

Role Description

The technical quality team provides information and documentation to internal and external customers, responding to quality related customer requests, customer specification negotiations, maintaining quality related documentation, and facilitating the resolution of quality issues. This role is customer facing requiring strong communication skills, attention to details, and ability to multitask to help drive the company’s strategy forward as a valued added and customer first supplier.

• Providing and maintaining product information such as customer specifications, testing parameters, shelf life, nutritional data, MSDS, technical data, regulatory compliance, quality audits, religious certifications
• Completing customer questionnaires and surveys
• Coordinating customer audits and facilitates NDA process
• Populating various portal platforms with quality information
• Issuing or approving continuing guarantees, quality agreements, special customer quality or shipping requirements, quality statements
• Issuing or approving quality certifications for regulatory compliance, GMO status and potential product impurities
• Facilitating resolution of quality complaints with customers
• Facilitating disposition of returned and rejected products
• Reviewing and facilitating customer claims related to quality complaints
• Negotiating specification differences with customers
• Approving process and product specification changes
• Facilitating and reviewing customer notifications for change management
• Working closely with Sales, Product Management, Science and Innovation, Technical Service and Customer Service related to customer/product issues
• Acting as back up for other fellow Technical Quality team members
• Documenting internal metrics
• Other duties as assigned

Qualifications

• The qualified candidate will have a four year degree or relevant experience, preferably in business or science related field of study.

Requirements

• Three to five years of experience in customer service, manufacturing, or similar commercial functions.
• Experience with SAP and Tate & Lyle contracting processes is preferred.
• Laboratory, GMP, HACCP, Quality, Manufacturing related experience desired.
• Knowledge of Tate & Lyle products and product applications desired.
• Experience with Sharepoint, Salesforce, TraceGains and SAP preferred.
• Experience with Microsoft Excel, and Nitro/Adobe.
• Attention to detail.
• Problem solving skills.
• Self-Motivated.

Benefits

• The salary range for this position is: $57,000 - $65,000.
• Medical, Dental, Vision coverages.
• Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave.
• 401K with company match.
• Company paid life insurance.
• Additional benefits at no cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!
• Multiple Employee Resource Groups (ERGs) that support various communities.