[Hiring] Sr. QA Analyst @Samsara

Role Description

Samsara is looking for an experienced Sr. Quality Analyst to play a pivotal role in ensuring operational excellence across our Deal Support (Deal Execution + Deal Strategy) organization. The Support Quality Manager will partner with leadership to build, implement, and maintain a quality program that supports the accuracy, efficiency, and consistency of our deal lifecycle processes. You will be responsible for providing feedback and business intelligence to drive continuous improvement and mitigate risk.

• Process Auditing: Observe and audit deal-related interactions and workflows across various internal systems to assess performance, adherence to policy, and identify trends.
• Quality Assurance & Coaching: Utilize best practices and a standardized rubric to ensure the highest standards of accuracy and service are being delivered. Design and support a coaching framework that enables managers to deliver impactful feedback to their teams.
• Insight & Analysis: Leverage Excel, Google Sheets, and similar tools to analyze quality data, track metrics, and derive actionable insights. Deliver data-driven recommendations on service and process quality to Deal Support leadership.
• Program Support: Support the Deal Support Quality Program through targeted auditing, designing agile monitoring forms to collect qualitative insights, and leading investigative projects that identify opportunities to improve behaviors, processes, and tools.
• Collaboration: Work collaboratively with cross-functional partners in Sales, Sales Operations, and Systems teams to improve processes and achieve consistent outcomes for quality initiatives.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Qualifications

• 3-5 years of experience in a quality assurance, process improvement, or operations role, with at least 2 years directly focused on executing quality programs.
• Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback.
• Strong analytical skills with proficiency in root cause analysis, identifying error trends, and using data to tell a story about process performance.
• Excellent written and verbal communication skills, with an ability to deliver constructive feedback and present findings clearly to stakeholders.
• A meticulous attention to detail and a passion for continuous process improvement.
• Ability to work independently in a dynamic and fast-paced environment.

Requirements

• Industry-standard quality or process improvement certifications (e.g., COPC, Six Sigma, ASQ).
• Experience incorporating stakeholder feedback (like CSAT or internal surveys) into the quality improvement process.
• Experience facilitating calibration sessions with stakeholders to ensure scoring consistency and alignment.
• Experience with software used for quality assurance tracking and reporting.
• Familiarity with the sales deal lifecycle or a business operations environment is a strong plus.
• Experience with Salesforce is preferred, but not required.

Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.