[Hiring] SOC QA - 1st Shift @TEKsystems

Role Description

This is going to be a specialized L2 role that will be working in our Quality Assurance (QA) function; they will be more focused on SOC KPIs/metrics/reporting than active incident work.

• Assisting in QA duties across all SOC shifts to ensure timely reporting and tracking of all SOC issues for management review.
• Part of the global IT security team working closely with the US SOCs teams.
• Performs a combination of duties in accordance with departmental guidelines.
• Queue admin (execution, oversight, and delegation).
• Case review and quality assurance.
• Metrics review and reporting.
• Assist in case work as needed.
• Management updates on daily issues and impact.
• Maintain scheduled weekly/bi-monthly/monthly QA meetings with L2 and L3 analysts.
• Coordinate Roundtable topics/training and lunch & learn sessions.
• Conduct analysis review of junior staff for quality control; mentor junior staff to encourage career growth and development.
• Collaborate with SOC, Intelligence, Incident Response and Enterprise Security Teams for incident investigations and hunt missions when possible.
• Identify visibility gaps in the network and recommend solutions.
• Develop, maintain and update playbooks, process, and detection capabilities based on real-time feedback from investigations.
• Articulate security incident details to business stakeholders and non-technical individuals.
• May perform additional duties as assigned.

Qualifications

• Familiarity with SOC operations, scheduling, and tools including SIEM, SOAR, and DFIR products.
• Knowledge of the incident response lifecycle and cyber security leading practices.
• SLA calculations and KPI tracking experience.
• Solid understanding of security policy construction and publication.
• In-depth knowledge of regulations (i.e., SOX, privacy, etc.) and internal controls as they apply to IT.
• Ability to influence change in corporate understanding and adoption of information security concepts.
• Experience in technical writing and knowledgebase management and administration.
• Proven solid analytical and problem solving skills.
• Excellent communications and interpersonal skills and the ability to work effectively with peers, IT management and staff, and internal/external business partners/clients.
• Experience in coaching and reporting findings to assist in team growth.
• Ability to manage various technical projects to completion with limited oversight.
• Advanced computer skills including Microsoft Office suite and other business related software systems (Excel or similar spreadsheet and database applications experience is a must).

Requirements

• Incident response
• Security operations
• Splunk
• Crowdstrike
• Malware analysis

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Description

This is a Contract position based out of Chicago, IL.

The pay range for this position is $8.00 - $60.00/hr.

This position is anticipated to close on May 20, 2026.