[Hiring] SNAP EBT Test Lead @Dhaka Technologies Limited Company

Role Description

This is a remote position.

Dhaka Technologies Limited Company is hiring a SNAP EBT Test Lead on behalf of its client, a state human services agency. The Test Lead will plan and manage testing of the agency's new Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) system, working with the state project team and the EBT processor to verify that the system meets program requirements, design specifications, performance standards, usability expectations, capacity demands, and security requirements, in line with current U.S. Department of Agriculture, Food and Nutrition Service (USDA FNS) regulations and FNS Handbook 901. Hours are expected to be lighter during the early planning phase and to increase through system testing and acceptance.

Key Responsibilities

• Develop and manage a comprehensive test plan covering unit, integration, performance, end-to-end, user acceptance, regression, and fail-safe testing.
• Coordinate testing activities with the State and EBT processor.
• Establish test team responsibilities, test databases, test cases, scripts, schedules, acceptance procedures, and Go/No-Go criteria.
• Develop contingency plans, including procedures for reverting to the legacy system when necessary.
• Lead System Acceptance Testing addressing functionality, security, recovery, system controls, and exception scenarios.
• Train State staff to conduct acceptance testing and participate in test execution, results reviews, interface reviews, and regression testing.
• Prepare written evaluations of test results for USDA/FNS review and required approval.
• During the planning phase, help define the testing requirements written into the EBT services RFP and maintain requirements traceability through testing.

Qualifications

• 7 or more years of software or system testing experience, including at least 3 years as a test lead or test manager.
• Experience leading system acceptance testing or user acceptance testing for a state government system, preferably in human services or public benefits (SNAP, WIC, TANF or Medicaid).
• Experience writing comprehensive test plans, test cases and scripts, acceptance procedures and Go/No-Go criteria.
• Experience coordinating testing with a third-party vendor or system processor and managing defects through resolution.
• Experience training business users to perform user acceptance testing.
• Strong written communication skills, including writing formal evaluations of test results for executive or federal review.
• No current employment with, or contract to, an EBT processor.
• Available for the full engagement, starting on or about January 1, 2027.
• Three professional references from previous engagements.

Preferred Qualifications

• Experience testing EBT, eWIC, payment card or other financial transaction systems.
• Familiarity with FNS Handbook 901 (Section 3.5.24, Test Plan) and federal requirements for SNAP or other FNS systems.
• Experience with Medicaid Enterprise System (MMIS) or CMS certification testing.
• Experience with test management tools such as Jira, Azure DevOps or ALM.
• ISTQB or a similar testing certification.

How to Apply

Send your updated resume and three professional references (name, title, organization, phone number and email address) to [email protected] with "SNAP EBT Test Lead" in the subject line. Please include your current location and your availability to start on or about January 1, 2027.