[Hiring] Senior Staff Representative - Quality Assurance, On-Wing Maintenance Surveillance @United Airlines

Role Description

Find your future at United! We’re reinventing what our industry looks like and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a broad spectrum of experience and skills to lead the way forward.

As a Senior Staff Representative in Quality Assurance (On-Wing Maintenance Surveillance), you will be vital in maintaining safety, compliance, and operational excellence across United's Technical Operations and vendor network. This position requires leading audits, investigations, and surveillance to ensure alignment with FAA regulations and our internal Continuing Analysis and Surveillance System (CASS). You will collaborate cross-functionally to identify risks, resolve non-compliance issues, and implement continuous improvement initiatives within On-Wing Maintenance and related functions. With 40-50% travel, this role significantly impacts our global maintenance operations while serving as a key liaison with regulatory bodies and industry partners.

Key Responsibilities

• Conduct internal and external audits and compliance assessments
• Investigate non-compliance events, perform root cause analysis, and implement corrective actions
• Prepare and present audit reports and findings to senior leadership
• Provide regulatory guidance to cross-functional teams
• Represent United at FAA and industry meetings, supporting continuous improvement initiatives
• Assist with voluntary self-disclosures and FAA Letters of Investigation
• Travel 40-50% to domestic and international sites for on-site quality oversight

Qualifications

• Bachelor's degree in aviation, engineering, technology or related work or military experience
• Two years experience in aviation, preferably in aircraft maintenance inspection, engineering, and/or quality assurance
• Working knowledge of pertinent Code of Federal Regulations and Company Manuals / Requirements
• Familiar with engineering documents, drawings, AMM's, IPCs, and WDMs
• Proficiency with Microsoft Office applications and demonstrated experience learning Company-specific platforms
• Ability to analyze data and processes to identify opportunities for improvement; strong interpersonal, communication and presentation skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Requirements

• American Society of Quality or Six Sigma Green Belt certification; FAA Airframe or Powerplant License
• Three years experience in aviation, preferably in aircraft maintenance inspection, engineering, and/or quality assurance; experience in engineering and/or quality assurance auditing and risk assessment skills; experience writing policies and procedures
• Knowledge of data analysis and visualization software (i.e., Palantir, Spotfire, and/or SQL)
• Knowledge of process mapping, measurement and improvement techniques

Benefits

• Medical, dental, vision, life, accident & disability
• Parental leave
• Employee assistance program
• Commuter benefits
• Paid holidays
• Paid time off
• 401(k) and flight privileges