[Hiring] Senior Quality Specialist @Forward Financing

Role Description

As a Senior Quality Specialist you will help us transition from traditional operational QA into a proactive First Line of Defense and Process Excellence organization. Focusing on Processes & Systems Controls, you will design, test, and govern scalable control frameworks across our hybrid execution environment—where human operations and automated AI agents/bots work side-by-side. You will partner closely with Operations, Product, Engineering, Compliance, and Internal Audit to identify systemic workflow risks, evaluate control design adequacy, and build the audit-ready artifacts.

If you are someone who enjoys solving complex problems, challenging the status quo, and finding better ways to work, this role is ideal for you!

• Lead risk control self assessment activities to identify operational risks, evaluate controls, and develop mitigation strategies.
• Evaluate end-to-end processes to simplify, standardize, automate, and improve workflows.
• Perform deep-dive root cause analyses on systemic defects, distinguishing between human error and systemic control flaws.
• Analyze data and operational trends to identify systemic risks and improvement opportunities.
• Support new operating models and pilots by establishing controls and risk measurements.
• Track remediation initiatives and report on key risks and trends to leadership.
• Challenge existing processes to optimize risk, efficiency, and customer experience.
• Package control testing proof, risk registers, and remediation logs.
• Monitor Systemic Key Risk Indicators (KRIs), report on aging remediation plans during monthly risk reviews, and advise Product and Engineering on control design for new products and automated tools.

Qualifications

• 3+ years of experience in process QA, operational risk, risk & controls, or business process management.
• Strong analytical, problem-solving, and root cause analysis skills to drive continuous improvement and practical solutions.
• Statistical Quality Control or Lean training, nice to have, not indispensable.
• Excellent communication and stakeholder management skills, with the ability to influence without direct authority and navigate ambiguity.
• Fluency in English and Spanish.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and holiday schedule.
• Professional development opportunities.

Company Description

Forward Financing is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive.

• Since 2012, Forward has expanded access to capital by providing over $5+ billion in funding to more than 100,000 small businesses.
• The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com.
• Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®.
• Dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.