[Hiring] Senior Quality Automation (QA/QC) & Release Engineer @USoftware

Role Description

We are seeking a Senior Quality Automation (QA/QC) & Release Engineer to help ensure the quality, reliability, and safe delivery of web, commerce, and MarTech platforms. This role focuses on building and maintaining automated testing frameworks, validating end-to-end customer journeys, and establishing effective release processes across integrated systems.

• Own the design, implementation, and continuous improvement of automated regression testing for critical customer journeys and integrated platforms.
• Drive quality assurance across web, commerce, APIs, customer data flows, consent management, and third-party integrations.
• Establish and maintain risk-based testing strategies, quality gates, and release validation processes.
• Coordinate release readiness and provide clear testing evidence to support safe production deployments.
• Partner with engineers, architects, and business stakeholders to identify quality risks, investigate defects, and improve platform reliability.
• Support continuous improvement of testing practices, automation stability, defect prevention, and release efficiency.

Key Responsibilities

• Design, develop, and maintain automated regression tests for core customer journeys, including content discovery, account flows, location-based features, ticketing handoffs, Shopify commerce workflows, and mobile WebViews.
• Implement browser and API automation using tools such as Playwright, Cypress, Selenium, or equivalent frameworks.
• Validate API contracts, error handling, cross-browser compatibility, accessibility, and application performance against defined acceptance criteria.
• Build and maintain automated tests for customer data event payloads, Segment routing, consent enforcement, identity transitions, and downstream data delivery using safe test data.
• Verify bot protection mechanisms against abusive traffic patterns while ensuring legitimate customer interactions are not negatively affected.
• Integrate automated testing and quality gates into CI/CD pipelines to support reliable and frequent platform releases.
• Coordinate release readiness activities, including pre-release validation, smoke testing, rollback verification, and post-release monitoring.
• Plan and execute functional, exploratory, and manual regression testing across web applications, APIs, commerce, consent management, and customer data journeys.
• Identify, document, and track defects, provide reproducible evidence, and validate fixes before production releases.
• Collaborate with engineers and external vendors to investigate production incidents, troubleshoot integration issues, and identify recurring failure patterns.
• Maintain risk-based test plans, reliable test environments, synthetic test accounts, test data, and clear release documentation.
• Monitor automation stability and testing effectiveness, helping reduce escaped defects and improve release confidence.
• Work closely with technical architects, engineering teams, Product, Marketing Operations, Privacy stakeholders, and relevant vendors to align quality practices with business and technical requirements.

Qualifications

• 5+ years of professional experience in software quality engineering, QA automation, or test automation for production web applications and API-based systems.
• Strong hands-on experience with browser and API test automation using Playwright, Cypress, Selenium, or equivalent tools.
• Proven experience designing, developing, maintaining, and troubleshooting automated regression tests.
• Experience testing integrated end-to-end customer journeys, including third-party commerce handoffs and asynchronous event processing.
• Solid understanding of API testing, contract validation, error handling, and integration testing.
• Practical experience with functional, exploratory, and manual regression testing.
• Working knowledge of CI/CD pipelines and integrating automated quality checks into software delivery workflows.
• Understanding of accessibility testing, cross-browser compatibility, and application performance validation.
• Experience with test data management, test environments, and synthetic accounts.
• Familiarity with observability, production monitoring, defect investigation, and release management practices.
• Ability to analyze privacy, consent, and identity-related scenarios and identify issues across application and customer data systems.
• Strong analytical, troubleshooting, problem-solving, documentation, and communication skills.
• Ability to work independently as a senior individual contributor while collaborating effectively with cross-functional technical and business teams.

Preferred Qualifications

• Experience with Segment or similar Customer Data Platforms (CDPs).
• Familiarity with Customer.io or similar customer engagement and marketing automation platforms.
• Experience testing Shopify commerce workflows and third-party checkout integrations.
• Experience with Contentful or similar content management systems.
• Exposure to mobile-web applications and WebView testing.
• Experience with API contract testing and performance testing.
• Understanding of event-driven data flows, customer identity management, and consent enforcement across integrated systems.
• Experience supporting frequent production releases across web, commerce, and MarTech platforms.

Benefits

• 15 fully paid business days of vacation.
• 15 fully paid sick leaves.
• 11+ fully paid public holidays.
• Compensation for health insurance and sport club membership/well-being needs.
• English courses.
• Learning platforms.
• Ability to work from home or remotely.