[Hiring] Senior QA Analyst @Johns Hopkins University

Role Description

CTE is seeking a QRIS Senior QA Analyst to support the Maryland EXCELS program. This role is responsible for ensuring the quality and reliability of software systems through comprehensive testing and analysis. Key responsibilities include:

• Requirements analysis
• Test planning
• Test execution
• Detailed documentation of results

The ideal candidate brings strong technical expertise in software testing along with excellent customer service, communication, and project management skills. Success in this role requires:

• Ability to collaborate effectively with stakeholders
• Clear communication in both written and verbal formats
• Management of multiple priorities in a structured, disciplined manner

The Senior QA Analyst is responsible for the planning, design, and execution of software testing on a wide range of applications that would range from moderately complex to complex.

Specific Duties and Responsibilities

• Collaborate with project lead and project team to plan, estimate, schedule, and execute testing for new applications.
• Review, learn and understand assigned areas of functionality as necessary to properly test software changes/enhancements.
• Review user requirements and documents.
• Develop and execute test scripts/cases based on business and/or functional requirements.
• Identify, report, document and track defect/bug issues.
• Validate that the user expectations are achieved during the testing process.
• Report clearly the status of assigned tasks and testing efforts to managers and business stakeholders.
• Capture, analyze, and summarize complex test results.
• Complete work successfully within allotted timeframes.
• Lead documenting product functionality for both internal and external users.
• Collaborate with development staff, business analysts and QA team to determine appropriate fixes to identified bugs.
• Implement the planning of the testing approach and determine level of effort to complete the software testing.
• Ensure risks to test plan are identified and alternative solutions are utilized to maintain quality and timeline.
• Collaborate with the QA Manager and/or other departments to ensure projects are successfully completed.
• Mentor and coach less experienced QA Analysts in testing methodologies, practices, and techniques.
• Keep up to date with industry trends and apply to projects as appropriate.
• Other duties as assigned.

In addition to the duties described above:

• Support QA duties by assisting team members in the Senior QA Analyst role, including reviewing incoming tickets, creating and refining development tickets, and coordinating communication with all stakeholders to ensure timely and effective resolution.
• Plan, design, and execute comprehensive software testing activities in alignment with the software development life cycle, ensuring high-quality releases and timely delivery.
• Participate actively in key project and operational meetings, including Change Control Board (CCB) sessions, daily standups, and weekly status updates, contributing to a collaborative and solutions-focused team environment.
• Facilitate clear and consistent communication between technical teams, business stakeholders, and external partners to support transparency, alignment, and effective issue resolution.

Qualifications

• Bachelor’s Degree.
• Three years of related experience with computer systems and applications.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school degree/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Requirements

• Minimum of two years of experience in websites (WordPress and WP engine) and web applications testing.
• Knowledge/experience related to MSDE’s implementation of QRIS through Maryland EXCELS, Maryland Accreditation and supporting applications like Find a Program and websites (Maryland EXCELS and Maryland Toolkit).
• Three years of software testing.
• Two years of websites and web applications testing.

Technical Skills

• Acceptance Testing - Intermediate
• Agile Methodology - Developing
• JIRA - Developing
• Regression Testing - Intermediate
• Scenario Testing - Intermediate
• Software Development Life Cycle - Developing
• Software Documentation - Developing
• Software Package - Developing
• Unit Testing - Intermediate
• User Acceptance Testing - Intermediate

Benefits

• Starting Salary Range: $62,900 - $110,100 Annually (Commensurate w/exp.)
• Employee group: Full Time
• Schedule: Monday - Friday
• FLSA Status: Exempt
• Location: Remote
• Department name: Center for Technology in Education (CTE)
• Personnel area: School of Education