[Hiring] Senior Manager, QA Engineering @Amwell

Role Description

The Senior Manager, QA Engineering is a Quality Engineering leader responsible for developing people, advancing engineering quality practices, and driving scalable quality capabilities across the organization. This leader owns the strategy, roadmap, and outcomes of the QA Tools practice, including automation frameworks, CI/CD quality enablement, and quality insights, while leading and developing Quality Engineers supporting product teams.

Through strong technical leadership, data-driven decision making, and cross-functional partnership, this role helps build shared ownership of quality and enables teams to deliver reliable, high-quality experiences for our customers.

• Lead, coach, and develop Quality Engineers, building an empowered and accountable team through clear expectations, feedback, recognition, career development, and performance management.
• Own the QA Tools strategy, roadmap, and priorities in alignment with broader Quality Engineering and Engineering goals.
• Drive the technical direction of Quality Engineering capabilities, including scalable automation frameworks, CI/CD quality practices, and quality gates.
• Provide technical leadership across automation, CI/CD, and AI-enabled engineering by setting direction, evaluating approaches, challenging assumptions, and guiding experienced technical engineers without being the primary hands-on implementer.
• Advance practical uses of AI across QA tooling and team workflows to improve automation, efficiency, and quality practices.
• Evolve quality metrics and reporting to provide actionable insights, connect quality practices to key outcomes, identify risk, and enable data-driven decisions.
• Build trusted relationships across Engineering, Product, and QA leadership; engage stakeholders early, communicate the “why,” and build buy-in for quality practices and organizational change.
• Partner with QA leadership to define and evolve Quality Engineering standards, driving adoption and measurable outcomes across Engineering teams.
• Develop a strong working understanding of the product, customer workflows, and team ownership to effectively lead team members, identify quality risks, and reinforce shared ownership of quality.
• Translate organizational direction into clear priorities and trade-offs, independently managing execution, risks, dependencies, and change while favoring pragmatic, scalable solutions and adapting as needs evolve.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred.
• Proven track record of leading, developing, and empowering Quality Engineering or software engineering teams, including experienced technical contributors.
• Strong foundation in modern Quality Engineering, including test automation best practices, CI/CD pipelines, automated quality gates, and scalable testing approaches.
• Demonstrated ability to independently lead complex, cross-team initiatives from strategy through adoption and measurable outcomes.
• Strategic and data-driven problem solver who can establish priorities, navigate ambiguity, evaluate outcomes, and adapt direction when needed.
• Strong communicator and influencer who builds trusted relationships, explains complex concepts clearly, and creates buy-in across teams and levels.
• Experience in healthcare technology or another regulated software environment is a plus.

Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance