[Hiring] Senior Manager QA Engineering @Housecall Pro

Role Description

As the Senior Manager, QA Engineering, you lead the execution of quality engineering strategies that strengthen the reliability, performance, and scalability of HCP’s software products. You serve as a trusted partner to the Director of Quality and act as a senior representative of the Quality organization when needed. You own key decisions related to test automation strategy, tooling, and quality standards, and help lead the evolution toward a shared quality ownership model across Quality, Engineering, and Product.

You manage and develop a multidisciplinary team of QA engineers and analysts while balancing strategic planning with hands-on operational leadership. You partner closely with Engineering, Product, and other cross-functional teams to establish quality standards, improve testing practices, and ensure risks are identified and addressed throughout the software development lifecycle.

• Execute the quality engineering strategy across multiple squads and align testing priorities with product and engineering objectives
• Lead, mentor, and develop a multidisciplinary team of QA engineers and analysts
• Own and evolve the test automation strategy, architecture, tooling, and standards
• Drive a measurable reduction in manual regression testing by expanding reliable automation
• Lead the evolution from a QA-owned testing model toward shared quality ownership
• Establish and monitor key performance indicators that measure quality, efficiency, defect trends, and release readiness
• Identify testing risks, dependencies, and quality gaps and guide teams toward effective mitigation plans
• Improve QA workflows, standards, and operating practices
• Manage team capacity, resource planning, and priorities to support annual objectives
• Identify, evaluate, and operationalize AI-assisted approaches that improve test creation, maintenance, execution, analysis, defect detection, and overall team effectiveness

Qualifications

• 8+ years of experience in QA engineering, software quality, or a related field, including 5+ years of formal or informal people leadership experience
• Proven experience defining and scaling test automation strategies, frameworks, tooling, and standards across complex software environments
• Strong technical depth with the ability to evaluate automation architectures, frameworks, code quality, CI/CD integrations, and technical tradeoffs
• Advanced expertise in automated testing tools and frameworks (i.e. Selenium, Cypress, JUnit, TestNG)
• Deep understanding of QA methodologies, software development lifecycles, defect management, and test planning
• Experience with quality management and development tools (i.e. Jira, TestRail) and developing quality metrics that drive measurable operational improvements
• Demonstrated ability to lead organizational change and influence Engineering and Product teams toward a shared quality ownership model
• Proven experience leading QA teams across multiple disciplines, products, or engineering squads
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience

Requirements

• Strong leadership and coaching skills with a commitment to developing high-performing teams
• Ability to balance long-term planning, strategic thinking, and tactical execution
• Excellent communication and stakeholder management skills across technical and nontechnical audiences
• Strong technical judgment and the ability to challenge assumptions, evaluate tradeoffs, and make sound decisions in complex or ambiguous situations
• Ability to create clarity, accountability, and momentum in environments where processes, responsibilities, or solutions are not yet well defined
• Ability to influence and drive alignment across Quality, Engineering, and Product without relying on direct authority
• A transformation mindset with the ability to challenge existing practices, introduce new approaches, and drive meaningful, measurable change across the organization
• Ability to uphold HCP’s values and principles while creating an accountable and collaborative team culture
• A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery
• Personal resilience to learn from scratch, and successfully thrive in ambiguity

Benefits

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from
• A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace
• Equity in a rapidly growing startup backed by top-tier VCs

Compensation

Compensation starts at $8900 per month.