[Hiring] Senior Business Analyst/Quality Assurance @GCOM Careers

Role Description

Voyatek is seeking applicants to occupy the position of Senior BA/QA within our team. Please note that this position requires a commitment to full-time employment and is not open to contractors.

Key Responsibilities:

• Ensure contract deliverables meet or exceed state expectations for quality, functionality, performance, and compliance with established business requirements.
• Gather, analyze, and document business and functional requirements from stakeholders, translating business needs into functional specifications, user stories, acceptance criteria, and testable requirements.
• Develop, maintain, and refine project scope documents, system documentation, standard operating procedures (SOPs), process workflows, design documentation, and end-user Help materials.
• Plan, develop, and execute functional, regression, integration, and User Acceptance Testing (UAT) to validate system functionality, data integrity, and alignment with business requirements.
• Facilitate requirements, design, and use case discussions with business stakeholders and technical teams to clarify expectations, identify gaps, and support effective solution development.
• Identify, analyze, document, and track project risks, issues, defects, and operational challenges; coordinate resolution efforts and recommend process improvements to support contract performance and business continuity.
• Manage defect lifecycle activities, including documentation, prioritization, resolution tracking, retesting, and regression validation, using established defect management and project tracking tools.
• Perform data analysis and database validation to verify data accuracy, business rules, system outputs, and data integrity, using SQL and other appropriate analytical tools.
• Develop reports, presentations, status updates, and project documentation to communicate findings, testing outcomes, risks, and recommendations to management and stakeholders.
• Serve as a liaison between business users, government stakeholders, and technical teams to facilitate communication, resolve issues, and ensure solutions align with operational needs.
• Support system implementation, migration, maintenance, and operations activities by validating system changes, documenting processes, and assisting with production issue resolution.
• Develop and deliver end-user training, technical guidance, and knowledge-transfer materials to promote effective system use and consistent operational practices.
• Analyze existing business processes and system workflows to identify inefficiencies, recommend improvements, and support the successful delivery of government technology initiatives.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Industrial Engineering, or a related discipline, or equivalent relevant work experience.
• Five or more years of relevant experience in business analysis, quality assurance, software testing, or a related role.
• Demonstrated experience working with the Women, Infants, and Children (WIC) program, including familiarity with WIC business processes, systems, or operational requirements.
• Five or more years of experience eliciting, analyzing, translating, and documenting business and functional requirements.
• Five or more years of experience facilitating requirements, design, use case, or solution discussions with business stakeholders and technical teams.
• Five or more years of experience working within the Software Development Life Cycle (SDLC), including requirements analysis, testing, defect management, implementation, or maintenance and operations.
• Strong analytical and problem-solving skills, including the ability to identify patterns, assess risks, investigate issues, and translate findings into actionable requirements, test scenarios, and recommendations.
• Experience developing and executing test plans, test cases, acceptance criteria, and other quality assurance artifacts to validate system functionality and compliance with business requirements.
• Experience documenting, tracking, and managing defects and supporting issue resolution throughout the testing and implementation lifecycle.
• Ability to analyze business processes, system functionality, and data to identify discrepancies, evaluate potential solutions, and recommend improvements.
• Knowledge of requirements management methodologies, process modeling techniques, documentation standards, and tools used to develop, maintain, and track project artifacts.
• Experience using project management, requirements management, or defect tracking tools such as Azure DevOps, JIRA, or comparable platforms.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, and experience with process mapping or diagramming tools such as Microsoft Visio.
• Strong written and verbal communication skills, with the ability to develop clear technical documentation, communicate complex information to nontechnical audiences, and present findings to stakeholders.
• Demonstrated ability to build relationships, influence stakeholders, collaborate across teams, and provide leadership in cross-functional project environments.
• Experience planning, estimating, and organizing project activities, including contributing to work breakdown structures (WBS), schedules, and deliverable tracking.
• Ability to manage competing priorities, maintain accurate documentation, and support project delivery in a deadline-driven environment.

Requirements

• Experience working with state or federal government agencies, public-sector technology programs, or government IT contracts.
• Experience supporting WIC Management Information Systems (MIS), electronic benefits transfer (eWIC) solutions, or other public assistance and benefits administration systems.
• Experience supporting system migrations, cloud transitions, system modernization, or maintenance and operations initiatives.
• Experience with SQL queries, database testing, data validation, and reconciliation of system outputs against business rules and requirements.
• Familiarity with requirements management and traceability tools such as Jama, or comparable platforms.
• Experience developing and maintaining standard operating procedures, user guides, online Help content, training materials, and system documentation.
• Experience supporting production troubleshooting, root cause analysis, system enhancements, and operational process improvements.
• Familiarity with Agile development methodologies and associated practices, including backlog refinement, user story development, acceptance criteria, and iterative testing.
• Experience with test management, requirements visualization, process modeling, and artifact version control tools.
• Relevant professional certifications or demonstrated progress toward certification in business analysis, quality assurance, systems engineering, or related disciplines, such as IIBA, ISTQB, or comparable industry credentials.

Benefits

• Paid Time Off
• Flexible Work Schedules
• Health, Dental, and Vision Insurance
• Medical, Limited, & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contributions
• Company-Paid and Voluntary Life Insurance
• Long and Short-Term Disability Insurance
• Accident, Critical Illness, & Hospital Indemnity Insurance
• 401(k) Retirement Plan with Company Match and Immediate Vesting
• Wellhub Fitness and Wellness Platform
• Pet Insurance
• Tuition and Professional Development Reimbursement
• Training Opportunities
• Employee Referral Bonus Program