[Hiring] Senior Associate Quality Auditor @Lincoln Financial

Role Description

We are excited to bring on a Sr. Associate Quality Auditor - Long Term Disability, to our growing team within Workplace Solutions! This position will perform and deliver on routine assignments/projects while simultaneously leveraging and applying knowledge of their assigned area(s) of responsibility. They are responsible for developing and conducting internal quality assurance and control reviews.

• Conduct quality assurance reviews and audits to identify trends, performance gaps, and customer experience opportunities.
• Conduct PG reviews to identify trends, performance gaps, and customer experience opportunities.
• Identify internal control weaknesses, process gaps, and business risks, including potential financial impacts.
• Recommend and support corrective actions to strengthen controls and improve outcomes.
• Analyze performance trends, audit results, and operational data to identify root causes and areas for improvement.
• Recommend process enhancements, procedural changes, and performance improvement strategies.
• Identify training needs and develop solutions to address knowledge or skill gaps.
• Partner with leadership, finance, training, and operational teams to address identified risks and control deficiencies.
• Communicate findings, recommendations, and action plans to key stakeholders.
• Monitor remediation efforts to ensure successful and sustainable resolution of issues.
• Serve as a subject matter expert and resource for escalated quality and service-related concerns.
• Share technical knowledge and best practices with team members.
• Develop, maintain, and deliver quality assurance documentation, training materials, and educational resources to improve performance and compliance.

Qualifications

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
• 3+ Years of LTD claims experience that directly aligns with the specific responsibilities of this role. (Required)

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes.
• Leadership development and virtual training opportunities.
• PTO/parental leave.
• Competitive 401K and employee benefits.
• Free financial counseling, health coaching and employee assistance program.
• Tuition assistance program.
• Work arrangements that work for you.
• Effective productivity/technology tools and training.

Company Description

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.