[Hiring] Salesforce Quality Assurance Tester @Cherokee Federal

Role Description

Seeking a Salesforce QA Tester to support a federal Salesforce modernization initiative, including a Salesforce Classic to Lightning migration. This role is responsible for developing and executing test plans, validating Salesforce configuration and custom development (Flow, Apex, LWC, SOQL), testing integrations, managing defects, and ensuring quality across Agile releases. Ideal candidates have hands-on Salesforce QA experience, knowledge of Salesforce automation and integrations, experience with Jira or Azure DevOps, and the ability to support testing in a regulated federal environment.

Qualifications

• 5+ years of Salesforce architecture/consulting experience with Sales Cloud, Service Cloud, and Experience Cloud.
• Demonstrated experience working within DoD / Federal Salesforce environments (IL4/IL5 GovCloud).
• Demonstrated experience performing QA and testing in an Agile delivery environment, including test planning, test case development, and defect management.
• Proven ability to design and execute test cases from user stories and acceptance criteria, including exception paths.
• Hands-on experience testing Salesforce applications, including declarative configuration and automation such as Salesforce Flow.
• Strong written and verbal communication skills; ability to brief senior government stakeholders.
• U.S. Citizenship is required.
• Must pass pre-employment qualifications of Cherokee Federal.
• Prolonged periods of sitting at a desk and working on a computer; may occasionally require standing or moving about the office for extended periods.

Requirements

• TS/SCI w/ Poly is highly preferred.
• Certified Salesforce Application Architect or System Architect strongly preferred.
• Bachelor's degree with preferred study in Computer Science, Information Science, Information Systems Management, Math, Statistics, Operations Research, or Engineering and a minimum of four (4) years of experience.
• Experience supporting Salesforce Classic to Lightning migration efforts preferred.

Benefits

• Up to a 6% 401(k) company match to help you build long-term financial security.
• Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most.
• Medical, dental, and vision insurance, plus prescription drug coverage.
• Basic life and AD&D insurance, with supplemental life options.
• Short-term and long-term disability coverage.
• Paid holidays.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Professional development, training, and certification support.
• Voluntary benefits including accident, critical illness, and identity theft protection.

Essential Functions, Duties & Responsibilities

• Lead the functional alignment between the USSF baseline metadata package and the Customer’s operational processes.
• Validate data architecture, object models, user security matrix, and portal access structures in the target RCO environment.
• Guide the Solution Consultant and Developer in configuring declarative and programmatic components to match target requirements without breaking upstream package dependencies.
• Develop, maintain, and execute comprehensive test plans, test cases, and test scripts across Salesforce configuration, customization, and integration work throughout the release lifecycle.
• Work with government leads and Product Owners to understand acceptance criteria, clarify testing scope, and confirm release timing for new enhancement requests.
• Perform functional, regression, integration, end-to-end, and user acceptance testing (UAT) support across sprints and Salesforce releases.
• Validate declarative configuration and automation, including Flow (record-triggered, screen flows, scheduled flows), approvals, validation rules, page layouts, and Lightning App Builder, ensuring intended behavior and operational accuracy.
• Test custom development, including Apex, Lightning Web Components, and triggers, and perform backend validation using SOQL as needed.
• Validate integrations between Salesforce and external systems (e.g., MuleSoft, REST/SOAP APIs, middleware), confirming data integrity across systems.
• Log, track, and manage defects through resolution using tools such as Jira or Azure DevOps; clearly document reproduction steps, severity, and expected versus actual results.
• Verify data integrity, migrations, and reporting/dashboard accuracy, including exception paths and operational reporting needs.
• Support Salesforce Public Sector Solutions activities, including release readiness, deployment validation across sandboxes and production, and post-cutover stabilization.
• Ensure test coverage and QA practices are scalable, maintainable, and aligned with governance, auditability, and compliance expectations in a regulated environment.
• Present formal and informal oral and written briefings to government managers; produce executive-ready test summaries, defect reports, and quality status updates.
• Perform other job-related duties as assigned.