[Hiring] Salesforce Manager, Quality Assurance & Consulting @NeuraFlash, Part of Accenture

Role Description

We are looking for a Manager – Quality Assurance & Consulting who combines deep Quality Engineering expertise with Product Engineering, Business Analysis, Agile Delivery, and Practice Leadership. This role requires someone who can lead enterprise delivery engagements while simultaneously building and scaling a high-performing Quality Engineering practice.

QA is the foundation of this role. Beyond that, we expect the successful candidate to think like an engineer, consult like a business analyst, lead like a delivery manager, and inspire like a people leader.

Key Responsibilities

• Quality Engineering & Delivery
  • Own end-to-end Quality Engineering for enterprise Salesforce and/or AWS delivery programs.
  • Define Test Strategy, Test Plans, Quality Gates, Release Readiness, and overall testing approach.
  • Lead Functional, API, Integration, System, Regression, Performance, Security, AI, and Non-Functional testing.
  • Proactively identify delivery risks, drive mitigation plans, and act as a trusted advisor to project stakeholders.
  • Partner with Product, Engineering, and Delivery teams to embed quality throughout the software development lifecycle.
• Product Engineering & Innovation
  • Build scalable automation frameworks, CI/CD quality gates, and reusable engineering assets.
  • Drive shift-left testing, DevOps-based quality practices, and engineering productivity.
  • Leverage Generative AI and Agentic AI to automate testing, improve quality processes, and build AI-assisted Quality Engineering capabilities with appropriate human oversight.
  • Foster a culture of experimentation, continuous improvement, and innovation.
• Business Consulting & Agile Leadership
  • Understand client business processes and translate them into effective quality strategies.
  • Collaborate with Product Owners, Architects, and Engineering teams to improve solution quality from design through deployment.
  • Lead Agile delivery by supporting Scrum ceremonies, sprint planning, backlog refinement, dependency management, and release planning.
  • Balance hands-on execution with strategic leadership based on project needs.
• Practice & People Leadership
  • Build and grow the Quality Engineering practice through standardization, governance, and continuous improvement.
  • Lead hiring, onboarding, mentoring, career development, goal setting, performance reviews, and succession planning.
  • Own resource planning, utilization, capacity forecasting, staffing, operational reporting, and executive escalations.
  • Establish reusable frameworks, best practices, KPIs, and Centers of Excellence that improve delivery across the organization.
  • Create an inclusive, high-performing culture built on trust, accountability, collaboration, and technical excellence.

Qualifications

• 12+ years of experience in Quality Engineering, with 4+ years leading high-performing engineering teams.
• Strong hands-on expertise across Functional, Automation, API, Integration, Performance, Security, and Enterprise Testing.
• Proven experience delivering enterprise Salesforce and/or AWS implementations within a consulting environment.
• Experience building automation frameworks, DevOps-enabled testing practices, and Quality Engineering strategies.
• Strong understanding of Agile methodologies with experience leading Scrum teams and collaborating across cross-functional organizations.
• Demonstrated success managing people, delivery operations, utilization, forecasting, staffing, executive communications, and stakeholder management.
• Passion for applying Generative AI and Agentic AI to modernize Quality Engineering practices.
• Excellent communication, leadership, consulting, and problem-solving skills.

Preferred Qualifications

• Experience with Amazon Connect, Service Cloud Voice, IVR, Contact Center, Conversational AI, or Agentic AI implementations.
• Certifications such as ISTQB, Scrum Master, Salesforce, AWS, or SAFe.
• Experience establishing a Quality Engineering Center of Excellence or Practice.

What We're Looking For

The ideal candidate is not simply a QA Manager. They are a Quality Engineering Leader who combines the mindset of an Engineer, Product Builder, Business Consultant, Scrum Leader, Delivery Manager, and Practice Leader. They lead by example, embrace innovation, build high-performing teams, continuously improve engineering practices, and elevate Quality Engineering as a strategic capability that enables exceptional customer outcomes.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

What’s it like to be a part of NeuraFlash, Part of Accenture?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.
• Flexibility: We build a culture of trust and understanding. We value good work, not the hours in which you get it done.
• Collaboration: You have a voice here! Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Our teams love to have fun and celebrate both big and small achievements together.