[Hiring] Quality Operations Coordinator @WelbeHealth

Role Description

Under the supervision of the Quality Operations Supervisor (QOS), the Quality Operations Coordinator (QOC) is accountable for delivering excellent support and service to our PACE market operations through a process of record review to ensure a complete and accurate participant medical record. Responsibilities will include:

• Collecting data and auditing participant electronic health records using comprehensive tools specific to quality improvement.
• Completing reporting and confirming all regulatory required elements.

This role is different because the Quality Operations Coordinator at WelbeHealth:

• Directly supports the quality and accuracy of participant care records, helping ensure vulnerable seniors receive coordinated, compliant, and high-quality care.
• Plays a hands-on role in quality operations by auditing medical records, supporting regulatory readiness, identifying documentation gaps, and improving data integrity across the organization.
• Collaborates with interdisciplinary teams (IDTs) and stakeholders across the enterprise in a mission-driven healthcare environment.

On the day-to-day, you will:

• Identify potential deficiencies, facilitate, and monitor appropriate corrections to ensure data integrity in the EHR.
• Monitor participant medical records for complete and timely documentation, promptly reporting to the QOD when policies and procedures are not being followed.
• Participate in team documentation, process improvements, and other QO team initiatives.
• Conduct medical records audits to ensure all required documentation is timely and accurate.
• Assist with WelbeHealth audits by preparing documents for desk review submission (universe lists) and assist with EMR navigation and impact analysis.
• Review and reconcile assigned regulatory logs and complete required investigations and notifications.

Qualifications

• Associate’s degree preferred; three (3) years of experience may be substituted.
• Minimum of two (2) years of experience in a healthcare setting.
• PACE experience preferred.
• Excellent communication, listening, and organization skills.
• Extensive MS Office Suite experience.
• Strong data gathering skills and health information management expertise.
• Demonstrated ability to multi-task and prioritize in a fast-paced environment.
• Experience working in an interdisciplinary team environment and coordinating with multiple stakeholders.

Benefits

• Medical insurance coverage (Medical, Dental, Vision).
• Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days.
• 401K savings + match.
• Comprehensive compensation package including base pay and bonus.
• Additional benefits.

Compensation Offering

$26.89 — $35.50 USD

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer.

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment.