[Hiring] Quality Operations Analyst III @NBME

Role Description

The Quality Operations Management unit within the NBME's Operations Management department is currently seeking a Quality Operations Analyst to provide leadership in developing data analytics to inform business decisions, performing quality operation research to mitigate customer impacts, and driving continuous improvement. This role has been designated as primarily remote, meaning it requires little to no onsite attendance. While this role can be designated as remote, you are offered the flexibility to select if you prefer to work primarily remotely, hybrid, or onsite. We're open to considering candidates within 50 miles of our office location in Philadelphia, PA.

Responsibilities

• Leverage tools like R or Python to analyze and interpret complex data sets, and generate reports for stakeholder consumption, including senior leaders in the organization.
• Collaborate with internal cross-functional teams to address quality issues, and support collaboration with external vendors involved in NBME's core assessment operations.
• Participate in and/or lead quality improvement initiatives, including incident management and root cause analysis process.
• Provide training and mentoring on process improvement and quality performance.
• Develop and analyze metrics for quality improvement initiatives.
• Define key system performance indicators and lead quality assurance process for both internal functions and services provided by partner organizations.

Qualifications

• Excellent analytic skills, attention to details, and a commitment to error-free work.
• The ability to analyze data and prepare presentations/reports suitable for senior leadership.
• Excellent communication skills.
• The ability to work collaboratively in a team or project environment and lead same when asked.
• The ability to leverage facts and data to make recommendations around operational decision making.
• Understanding of business/organizational theory.
• Understanding of Quality Management models.
• Understanding of Process Improvement models.
• The ability to mentor junior staff within the unit.

Requirements

• 4-7 years of related experience.
• 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience.
• Six Sigma Green Belt.

Education

• Bachelor's degree or equivalent experience. Advanced degree in relevant field may be desired.

Benefits

• Healthcare, Dental, Prescription, and Vision plans.
• 401(k) w/match.
• Tuition Reimbursement Plan.
• Commuter Benefit: Public Transit or Parking options.
• Remote Friendly Workplace.

Compensation

The compensation we are offering for this position is at $102,670 - $128,338/year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.

Company Description

NBME is a not-for-profit organization that specializes in the creation of assessments and learning tools for physicians and health professionals. Our mission is to advance assessment of these professionals to achieve optimal care for all, supporting the development of a highly effective, diverse and compassionate health care workforce.

• Founded in 1915, NBME develops and manages the United States Medical Licensing Examination® with the Federation of State Medical Boards.
• We offer a comprehensive portfolio of assessment products for every stage of the medical school journey and provide assessment services to various health profession organizations.
• We are dedicated to advancing innovative assessment approaches through research, collaboration and contributions to the medical education and assessment communities.
• In 2024, we expanded our assessment capabilities to include simulation through the acquisition of MedVR Education.