[Hiring] Quality Engineering Manager @8am

Role Description

We're hiring a Manager II of Quality Engineering to lead a team of QEs embedded across our Agile squads. You'll report to the Senior Director of Quality Engineering and partner with peers across QE management. You own the team's careers, practice, QE tooling, and the standards they bring into their squads.

Your team is distributed across multiple geographies and employment models. You're accountable for quality outcomes against a concrete target:

• 15% aggregate Defect Leakage Rate (DLR) for severity 0–3
• Severity 0–1 held below 1%

Depending on which squads your QEs sit in, your scope may include our payments stack, which relies on event-driven architectures along with first- and third-party APIs.

What you'll do:

• Lead a team of QEs embedded in Agile squads: hiring, coaching, performance management, and growing your ICs along our QE career ladder.
• Manage QE resource allocation across squads: rebalancing coverage as priorities shift, covering for leave or open headcount, and surfacing tradeoffs to Engineering and Product when demand exceeds capacity.
• Own the QE practice across the squads your QEs work in, enforce release readiness standards through our quality gates, and keep Qase traceability coherent.
• Review test plans authored by your team and raise the bar on coverage, clarity, and maintainability.
• Partner with peer QE managers, the Tooling and Automation team, Data Engineering, and Product to identify critical automation paths and build them into the quality gates.
• Pull in our nonfunctional QE specialists (Data, Security, Performance) where their expertise sharpens coverage for the squads your QEs are in.
• Partner with Customer Support and Customer Success to bring customer signal into QE, positioning your team as customer advocates who catch failure modes before they become widespread.
• Own post-release quality: driving QE response and root cause analysis when escapes happen, and feeding those learnings back into gates, test coverage, and process.
• Enforce existing QE processes and drive continuous improvement.
• Contribute to Themis, our Python/PyTest/Playwright-based automation framework that implements our quality gates.

Qualifications

• 3+ years managing a quality-focused engineering team.
• Track record of driving defect leakage or equivalent quality metrics down and sustaining them.
• Strong judgment under ambiguity and proactive communication in all directions.
• Active view of AI in QE.
• Technical breadth and depth in both QE practice and the products you'll cover.
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Requirements

• Understanding of the QE mindset: defining what good looks like, owning quality outcomes at the squad level.
• Ability to present quality metrics and trade-offs clearly to senior leadership.
• Broad enough to engage credibly with engineering peers across multiple products and verticals.
• Deep enough to mentor your ICs on their actual work: test design, debugging a flaky suite, decomposing a complex feature for coverage, reviewing automation critically.

Benefits

• Health Insurance Coverage: a variety of medical, dental, and vision plans, including a 100% company-paid HDHP plan for employees.
• Financial perks: competitive compensation and benefits package including annual bonuses, equity options, and 401(k) or RRSP with a company match.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: continuous learning through 8am.edu, leadership programs, and professional development funds.
• Giving back to the communities: charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events.
• Engagement: virtual and in-person team-building events, quarterly award recognition, and peer-to-peer appreciation platform.