Role Description
Responsible for completing quality control checks on assigned programs and assisting in the implementation, maintenance and documentation of quality control practices, procedures and programs.
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Perform quality control checks on assigned programs, identify corrective and preventive actions, and perform follow-up activities.
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Review associatesβ documentation for accuracy.
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Print and review daily reports for assigned programs.
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Assist operational staff in developing and implementing operational quality control processes utilizing appropriate tools (checklists, double-data entry, etc).
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Monitor the effectiveness of the implemented quality control procedures and report summarized results of all quality control processes to the Director, Program Management & Quality Control and Senior Manager, Quality Assurance.
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Promote quality awareness.
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Other duties as assigned by the Director, Program Management & Quality Control and as determined by UBC SOPs.
Qualifications
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High School Graduate; college degree preferred.
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Knowledge of Post Marketing Drug Surveillance programs.
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Quality Control related experience in call centers, health care or pharmaceutical care.
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Working knowledge of Microsoft Word, Excel, PowerPoint and other Office tools as required.
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Well-organized.
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Strong attention to detail.
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Good written/verbal skills.
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Good interpersonal skills.
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Good time management skills.
Benefits
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Remote opportunities.
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Competitive salaries.
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Growth opportunities for promotion.
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401K with company match.
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Tuition reimbursement (after 90 days of employment).
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Flexible work environment.
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20 days PTO.
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Paid Holidays.
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Employee assistance programs.
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Medical, Dental, and vision coverage.
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HSA/FSA.
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Telemedicine (Virtual doctor appointments).
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Wellness program.
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Adoption assistance.
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Short term disability (after 90 days of employment).
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Long term disability.
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Life insurance.
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Discount programs.