[Hiring] Quality Control Servicing Analyst/Support Specialist @CENTRAL BANCOMPANY, INC.

Role Description

Under the direction of the Quality Control Officer, the role involves:

• Reviewing a sample of the servicing activities of the Loan Servicing Center and subservicer.
• Providing clerical support for the Production and Servicing Quality Control functions.
• Assisting mortgage business line personnel to improve quality, integrity, and salability.
• Conducting relationships and activities consistent with established Bank policies, procedures, and systems.
• Reviewing Loan Servicing Center and subservicer activities to ensure compliance with credit policy, secondary market requirements, and federal, state, and local laws and regulations.
• Researching requirements as published in agency, investor, guarantor handbooks and/or guidelines and credit policy.
• Reviewing responses received and updating progress and completion of the review process.
• Following up with business-line personnel on any unresolved findings.
• Answering questions from the mortgage business line regarding QC reviews, secondary market requirements, and credit policy.
• Distributing mail and routing to appropriate QC personnel.
• Assembling and mailing re-verification letters and reviewing appraisals.
• Logging completed re-verification letters and reviewing appraisals without issues.
• Distributing letters or review appraisals with issues to appropriate QC personnel.
• Performing subsequent follow-up when previous requests are not received.
• Scanning complete re-verification letters and review appraisals into the appropriate loan file.
• Ordering credit reports, tax transcripts, MERS, and SSA-89 verifications on loan files selected for QC origination review.
• Uploading results into the appropriate loan file.
• Assisting in the preparation and distribution of QC reports.
• Participating in meetings including the quarterly Quality Control Committee meeting and the monthly Quality Control staff meeting.
• Maintaining education and professional expertise through attendance at job-related seminars, conferences, webinars, and workshops.
• Assisting in the development and maintenance of manuals and supporting documentation to accomplish tasks/duties inherent to the position.

Qualifications

• 2-3 years of previous mortgage loan servicing, processing, or underwriting experience preferred.
• Knowledge, skill, and mental development equivalent to the completion of a bachelor's degree, including specific courses in business, business law, and math.
• Ability to perform extensive research and interpret requirements as published in agency, investor, guarantor handbooks or guidelines and credit policy.
• Ability to apply such knowledge in day-to-day operations and disseminate such knowledge appropriately.
• Strong written and verbal communication skills.
• Demonstrated ability to use tact, diplomacy, and maintain a professional personal appearance when dealing with mortgage business line personnel and co-workers.
• Working knowledge of various word processing, spreadsheet, and other proprietary software packages as required.
• Good proofreading and editing skills.
• Good command of the mathematics and reasoning skills involved in residential lending.
• Must be able to work independently and meet deadlines while exercising good judgment and maintaining accuracy and attention.