[Hiring] Quality Control & Reporting Specialist @Gainwell Technologies LLC

Role Description

As a Quality Control & Reporting Specialist - Alaska at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. This role is intended for an experienced professional who can independently perform quality-control and reporting assignments, coordinate defined improvements, and provide analytical recommendations.

• Apply established quality-control standards to operational processes, recurring reports, dashboards, and client deliverables.
• Perform quality reviews, data validation, reconciliations, and trend analysis to identify errors, inconsistencies, and emerging risks.
• Document findings, determine whether issues are isolated or recurring, and partner with stakeholders to support corrective actions.
• Monitor adherence to approved business rules, contractual requirements, service level expectations, and departmental procedures.
• Collaborate with operations, quality, compliance, reporting, and technical teams to define business metrics and reporting requirements.
• Develop and maintain operational, quality, compliance, and management dashboards using tools such as Power BI, Cognos, or Tableau.
• Write and enhance SQL queries used for data extraction, validation, reconciliation, and recurring reporting.
• Use Python or comparable scripting tools to support data preparation, automation, repeatable validation, and analytical review.

Qualifications

• 3+ years of experience in quality assurance, quality control, business analysis, operational analytics, reporting, compliance, or a related discipline.
• At least 1 year of experience performing quality reviews, compliance monitoring, audit support, data validation, or performance improvement activities.
• Experience using SQL for data extraction and analysis, including joins, filtering, aggregations, and business rule logic.
• Experience creating and maintaining dashboards and reports using Power BI, Cognos, Tableau, or a comparable business intelligence platform.
• Experience using Python or another scripting language to support analytics, automation, or data quality validation.
• Knowledge of KPI development, data quality concepts, requirements gathering, process analysis, testing, and documentation practices.
• Ability to interpret client, contractual, operational, or regulatory requirements and translate them into measurable controls, reporting specifications, or business rules.
• Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, and recommend practical solutions.
• Strong written, verbal, presentation, and data storytelling skills, with the ability to communicate effectively with technical and non-technical audiences.
• Ability to work independently while managing multiple priorities and collaborating effectively across cross-functional teams.

Requirements

• Bachelor's degree in Business, Analytics, Information Systems, Healthcare Administration, Quality Management, or a related field; or an equivalent combination of education and relevant experience.
• Experience working in healthcare, Medicaid, government, public sector, or other highly regulated environments.
• Experience supporting client contracts, service-level agreements (SLAs), performance guarantees, or regulatory reporting requirements.
• Knowledge of Agile, Lean, Six Sigma, process improvement, or business process re-engineering methodologies.
• Experience with data governance, metadata management, data lineage, report certification, or data-quality management practices.
• Experience with Microsoft Power Platform solutions, including Power BI and/or Power Automate.
• Experience working within Azure or AWS environments or partnering with data engineering and cloud platform teams.
• Relevant professional certification in business analysis, quality management, data analytics, Power BI, Lean Six Sigma, auditing, or project management.
• Experience coordinating projects, facilitating cross-functional initiatives, or mentoring and developing analysts.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies to help build your skills and capabilities.

Measures of Success

• Deliver accurate, complete, timely, and well-documented reports, dashboards, and analytical outputs.
• Reduce recurring defects, manual reconciliation efforts, avoidable rework, and unresolved data-quality issues.
• Proactively identify, escalate, remediate, and monitor quality and compliance concerns.
• Ensure consistent application of approved metric definitions, validation procedures, documentation standards, and change-control processes.
• Improve visibility into SLA performance, workload distribution, operational trends, exceptions, and areas of risk.
• Successfully deliver assigned initiatives on time with validated requirements, stakeholder alignment, and measurable outcomes.

What you should expect in this role

• This is a remote position supporting the Anchorage, Alaska office; the employee must be willing to work required business hours aligned with the operation.
• Ability to handle protected, confidential, and regulated information in accordance with applicable privacy, security, and organizational requirements.
• Reliable broadband internet is required for telework. Connection requirements should follow current organizational standards.