[Hiring] Quality Assurance Technician @Danaher

Role Description

The Technician, Quality Assurance plays a critical role in Mammotome’s Post‑Market Surveillance program by supporting complaint intake, documentation, and regulatory compliance activities. This role contributes directly to product quality, patient safety, and adherence to global regulatory requirements. The Complaint Technician partners closely with Quality Assurance, Regulatory Affairs, Engineering, and Commercial teams to ensure complaints are accurately recorded, evaluated, and processed in accordance with established quality system procedures.

This position reports to the Manager, Complaints and Vigilance, is part of the Quality Assurance / Post‑Market Surveillance organization, and will be fully remote.

In this role, you will have the opportunity to:

• Perform end‑to‑end complaint intake activities, including initial assessment, documentation, routing, and accurate record maintenance in the electronic complaint management system to ensure data integrity and traceability.
• Collect and verify product, usage, and event details from customers, Sales, and internal stakeholders to support thorough complaint investigations and regulatory reporting, maintaining complete, audit‑ready files.
• Generate routine complaint metrics and summaries to inform trend analysis and support ongoing Quality review activities.

Qualifications

• High School Diploma or GED
• Minimum of 1 year of experience in Quality, Manufacturing, Customer Service, or another regulated business environment
• Proven ability to work within regulated quality environments, including applying GMP and ISO requirements, using electronic documentation/quality systems and complaint management tools, and accurately documenting technical information in compliance with procedures and timelines.

Requirements

• Ability to travel up to 5%, domestically or internationally, as needed
• Ability to perform essential job functions in a standard office or home‑office environment, with reasonable accommodation

Benefits

• Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees
• Hourly range for this role is $27.88 - $31.25 per hour
• This job is also eligible for bonus/incentive pay