[Hiring] Quality Assurance Team Leader @Mass General Brigham

Role Description

Coordinates daily work assignments for the team and acts as a subject matter expert to guide and advise the quality assurance reviewers. Refers any performance-related concerns to the manager. Assists the manager in preparation and/or responses to audits the organization is subject to. Responsible for performing a varying number of the overall evaluations/audits performed by the team.

Essential Functions

• Training Coordination: Coordinate schedules, calendar invites, and communications for new-hire, returning-staff, refresher, and ad-hoc training sessions.
• Onboarding & Orientation: Support new hires and new QA and Training staff in becoming familiar with team workflows, trackers, reporting processes, and communication channels.
• QA-to-Training Feedback Loop: Share QA evaluation, audit, and PRI trends with the Training team, and recommend targeted training responses where recurring errors or knowledge gaps are identified.
• Resource Review: Review SOPs, ScreenSteps articles, job aids, and training materials for accuracy and readability, and flag outdated or redundant content for revision.
• Service-Line Training Needs: Relay training needs and operational changes raised by service-line partners to the Training team so training stays aligned with day-to-day operations.
• Escalation: Escalate training-related concerns, priorities, or barriers to the Supervisor of Quality and Training.

Qualifications

• Education: High School Diploma or Equivalent required
• Experience:
  • Quality assurance reviewer experience 2-3 years required
  • Role-based knowledge of relevant business systems and applications 0-1 year required
  • Product training/knowledge – all lines of business 0-1 year required
• Knowledge, Skills and Abilities:
  • Strong, demonstrated track record of an ability to execute on time, on budget, and on scope.
  • Strong aptitude for technology-based solutions.
  • Current in healthcare trends.
  • Ability to develop, introduce, defend, and gain support for new ideas and approaches.
  • Excellent leadership skills and leadership track record.
  • Ability to translate and communicate complex topics in a variety of forums, tailoring communications to effectively fit and influence the targeted audience, strong executive presence, presentation, and communication skills.
  • Strong verbal, active listening, and written communication skills required.

Requirements

• M-F Eastern Business hours required for remote role
• A quiet, secure, stable, HIPAA-compliant workstation is required.

Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Company Description

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.