[Hiring] Quality Assurance Specialist @HCA Healthcare

Role Description

The Quality Assurance (QA) Specialist is responsible for conducting audits to ensure compliance and accuracy of the assigned business area. This includes assisting in the development of audit tools, recommending changes in processing procedures, and assisting with administrative duties. As a member of the Quality Assurance Team, the QA Specialist will drive change and positively impact the accuracy and efficiency of HealthTrust Workforce Solutions (HWS) Credentialing Department by recommending actions that address error trends and root causes of errors found during quality audits.

• Understand HWS and facility specific credentialing requirements; adhere to HWS policy and procedures, Credentialing Guide, and facility checklists/requirements.
• Complete assigned audits in a timely manner.
• Provide detailed feedback of findings in a manner that is easy to understand.
• Follow up and respond to inquiries from the auditee and auditee leadership regarding audit work performed.
• Provide timely and constructive feedback on audits to drive quality improvement.
• Support compliance with credentialing with all credentialing policies and departmental quality initiatives.
• Identify and report error trends to Management.
• Work with management in developing appropriate remediation steps to address audit findings and error trends.
• Present audit findings to team members, utilizing data functions such as PowerPoint to convey findings and recommendations.
• Train other auditors and participate in creating job aids and other related material for the Quality Assurance Team.
• Develop subject matter expertise in areas audited and become a resource for the team.
• Ability to meet production demands and maintain a high level of quality, which may include occasional overtime.
• Deliver communication positively and support departmental goals and objectives.
• Perform other duties as assigned.
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”

Qualifications

• Proficient with Microsoft Office, Adobe.
• Organized, attention to details, ability to work in multiple databases, self-starter.
• High School diploma required; Associate Degree in HealthCare Administration or related field preferred.
• Prior Quality Assurance and/or Credentialing experience preferred.

Requirements

• None required for certificate/license.
• Requires prolonged sitting and exert up to 30 lbs force occasionally and/or up to 20 lbs frequently.
• Requires some bending, stooping, and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
• Requires dexterity to type at least 40 WPM.
• Experience with Microsoft Office, Outlook, Excel, general office products.
• Work is performed in an office environment and involves frequent contact with staff and the public.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.