[Hiring] Quality Assurance Supervisor @Arizona Department of Administration

Role Description

Provides direct supervision, mentors, and evaluates a team of Quality Assurance (QA) Reviewers who evaluate eligibility cases for errors. Provides clarifications on policy & procedures as well as assistance to the QA Reviewers, supervisors, and managers. Create reports on the findings of the reviews completed to ensure accuracy of eligibility determinations. Analyze data to identify error trends and collaborate to improve outcomes.

• Hires and supervises staff, assigns and monitors work, evaluates job performance, and performs quality assurance reviews for each staff member monthly. Develops, implements and conducts orientation and on the job training for QA Reviewers.
• Compile statistics and monthly reports of QA results. Review and analyze statistical reports. Participate in a collaborative corrective action plan in response to error trends.
• Apply rules, regulations, and policy as it relates to all programs.
• Coordinate special projects at the direction of upper management.
• Conducts and participates in meetings to meet the needs of the division and agency. Champions AMS activities.

Qualifications

• Knowledge of Federal, State, and agency statutes, rules, and regulations applicable to area of assignment.
• Knowledge of Quality Assurance (QA) process and how findings relate to the specific functions performed by staff.
• Knowledge of Arizona Management System concepts.
• Knowledge of supervisory principles, Arizona State Personnel rules and AHCCCS policies.
• Knowledge of AHCCCS philosophy, goals, and objectives.
• Skilled in communication skills, both verbal and written, along with good interpersonal skills.
• Skilled in analytics: Capable of interpreting, evaluating, researching, and problem solving.
• Skilled in management: Lead, plan, make decisions, and meet deadlines and goals using discretion and good judgment.
• Skilled in organizing, prioritizing, scheduling, coordinating, and implementing workload.
• Skilled in computer applications in word processing, spreadsheets, presentations, and email applications.
• Ability to interpret, analyze, and apply current laws, rules, regulations, and policies.
• Ability to direct subordinates and determine and prioritize work assignments.
• Ability to communicate effectively, both orally and in writing.
• Ability to provide coaching to build a cohesive team and champion morale.
• Ability to prepare and submit a variety of administrative and statistical reports and analyze data.

Requirements

• Arizona Driver License.
• Two years experience performing eligibility work related to Medicaid eligibility and six months of supervisory experience or performing in a lead capacity.

Benefits

• 10 paid holidays per year.
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees).
• Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits.
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance.
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications).
• RideShare and Public Transit Subsidy.
• A variety of learning and career development opportunities.