[Hiring] FAA Quality Assurance Specialist @SAIC

Role Description

We are looking for an experienced FAA air traffic control specialist to join the SAIC Controller Training Solutions (CTS) Team providing Quality Assurance services to the Federal Aviation Administration (FAA). The selected candidate will support our quality assurance/control activities to ensure the successful completion of these contract requirements.

• Define, implement, and administer Quality Control standards for service delivery to ensure compliance with contract requirements and FAA controller training policy and procedures.
• Understand and implement SAIC Quality Assurance policies, standards, and procedures.
• Lead and/or participate in on-site quality audits of contract delivered training, and training support services.
• Collect, analyze, and evaluate quality and performance measurements to identify negative trends and potential process improvements opportunities.
• Train program personnel in the use of the quality assurance tools.
• Identify non-conforming products/services, and coordinate corrective and preventative actions.
• Produce and maintain quality documents and reports as required.
• Maintain quality metrics and records on the CTS Management Database.
• Verify conformance with standards, requirements, and contractual specifications through product reviews and process audits.
• Ensure that configuration control and corrective action processes are in place and functioning properly.

This is a remote position.

Qualifications

• Experienced as former FAA Certified Professional Controller, with at least 15 years of controller experience in En Route and/or Terminal operations; some of which must have occurred within the last five years.
• At least one year of FAA Staff Specialist experience in Air Traffic QA/QC and Training.
• Solid interpersonal skills.
• Experience and expertise with Microsoft Excel, Word and PowerPoint.
• US Citizenship required with the ability to obtain and maintain a Public Trust clearance.
• Certified Professional Controller (CPC) certification required.

Requirements

• Experience in FAA Terminal operations.
• Experience at FAA Mike Monroney Aeronautical Center.
• In depth knowledge of FAA Order 3120.4S, emphasis on Appendices B, D, and E.
• Experience with Training Enterprise and Application Management (TEAM).
• Strong technical writing, communication, and organizational skills.

Company Description

SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services.

• We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities.
• SAIC is an Equal Opportunity Employer.
• Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion.