[Hiring] Quality Assurance Specialist Operations @Intertek UK

Role Description

We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to support initiatives that enhance day-to-day brand standards and elevate the overall guest experience across one of the world’s largest quick service restaurants (QSR) companies. This role plays a key part in ensuring operational excellence by driving consistency, supporting audit programs, and collaborating cross-functionally to implement improvements across restaurant operations.

• Successful implementation of any new restaurant protocols across multiple EMEA markets
• Successful implementation of operations initiatives
• Driving improvement in overall restaurant score & sub-metrics
• In-depth data analysis trending
• Closely working with multiple EMEA markets to drive improvements
• Calibration data analysis, and multiple EMEA market meetings
• Quality check analysis, trends and data analysis
• Restaurant round completion data analysis, and highlights
• Failed restaurant data analysis, by type, country
• Auditor survey data analysis, by type, country, response rates, and auditor trends
• Scoring accuracy of any newly implemented restaurant audit questions
• Invoicing analysis
• Assist in developing and implementing OPS improvement initiatives
• Gather best practices from all EMEA brands and markets for specific projects and propose solutions for the identified issues
• Identify and understand issues, create a root cause analysis, and define action plans and frameworks for any identified issues within the program
• Assist in the creation of Operations Policies, Procedures, Toolkits & Training Materials for any issues identified if required
• Support with maintaining operations manuals for all brands

Qualifications

• Experience in restaurant management or QSR auditor experience in EMEA region or globally
• Brand standard experience within an international QSR Brand
• Attention to detail
• Competent in MS Office (Outlook, PowerPoint), and extensively proficient in Excel
• Excellent Analytical skills
• Competent in Power BI
• Comfortable with critical thinking tasks, problem-solving investigations and corrective action opportunities
• Good Planning & organisational skills
• Has previous experience with training restaurant teams
• Fluent in English is a must

Benefits

• Competitive salary/benefits
• Development and career opportunities around the Globe
• Working in a highly motivated team and dynamic working environment