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Quality Assurance Specialist Operations @Intertek UK
QA
Salary unspecified
Remote Location
Job Type full-time
Posted 3d ago

[Hiring] Quality Assurance Specialist Operations @Intertek UK

3d ago - Intertek UK is hiring a remote Quality Assurance Specialist Operations. πŸ’Έ Salary: unspecified πŸ“Location: EMEA

Role Description

We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to support initiatives that enhance day-to-day brand standards and elevate the overall guest experience across one of the world’s largest quick service restaurants (QSR) companies. This role plays a key part in ensuring operational excellence by driving consistency, supporting audit programs, and collaborating cross-functionally to implement improvements across restaurant operations.

  • Successful implementation of any new restaurant protocols across multiple EMEA markets
  • Successful implementation of operations initiatives
  • Driving improvement in overall restaurant score & sub-metrics
  • In-depth data analysis trending
  • Closely working with multiple EMEA markets to drive improvements
  • Calibration data analysis, and multiple EMEA market meetings
  • Quality check analysis, trends and data analysis
  • Restaurant round completion data analysis, and highlights
  • Failed restaurant data analysis, by type, country
  • Auditor survey data analysis, by type, country, response rates, and auditor trends
  • Scoring accuracy of any newly implemented restaurant audit questions
  • Invoicing analysis
  • Assist in developing and implementing OPS improvement initiatives
  • Gather best practices from all EMEA brands and markets for specific projects and propose solutions for the identified issues
  • Identify and understand issues, create a root cause analysis, and define action plans and frameworks for any identified issues within the program
  • Assist in the creation of Operations Policies, Procedures, Toolkits & Training Materials for any issues identified if required
  • Support with maintaining operations manuals for all brands

Qualifications

  • Experience in restaurant management or QSR auditor experience in EMEA region or globally
  • Brand standard experience within an international QSR Brand
  • Attention to detail
  • Competent in MS Office (Outlook, PowerPoint), and extensively proficient in Excel
  • Excellent Analytical skills
  • Competent in Power BI
  • Comfortable with critical thinking tasks, problem-solving investigations and corrective action opportunities
  • Good Planning & organisational skills
  • Has previous experience with training restaurant teams
  • Fluent in English is a must

Benefits

  • Competitive salary/benefits
  • Development and career opportunities around the Globe
  • Working in a highly motivated team and dynamic working environment
Before You Apply
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remote Be aware of the location restriction for this remote position: EMEA
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Back to Remote jobs  >   QA
Quality Assurance Specialist Operations @Intertek UK
QA
Salary unspecified
Remote Location
Job Type full-time
Posted 3d ago
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remote Be aware of the location restriction for this remote position: EMEA
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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