[Hiring] Quality Assurance Member @Ascend

Role Description

We are hiring a Quality Assurance Member to be the final check on every client-facing booking before it leaves Ascend. Your job is to review each booking end-to-end:

• Check that the flight details are correct.
• Ensure the invoice amount matches what was agreed.
• Confirm that the payment is verified.
• Ensure that the information sent to the client is accurate and well-written.
• Log any discrepancies and escalate them to your QA Team Lead immediately.
• Do not approve a booking until it is correct.

Every booking you sign off on represents Ascend's promise to the client. Getting that final check right is the whole job.

Qualifications

• 2+ years in a quality assurance, data verification, travel operations, or similar role.
• An eye for detail that is consistent.
• Clear, direct communication skills.
• Ability to work across multiple tools simultaneously.

Requirements

• Final QA Execution: Review every booking assigned to you by your QA Team Lead.
• Multi-Platform QA Checks:
  • Client trip record: check passenger details, flight routing, seat assignments, etc.
  • Invoice: verify amount and client details.
  • Client message history: confirm accuracy and tone.
  • Task records: ensure all required fields are completed.
• Record Maintenance and Escalation:
  • Log your QA outcome in the task record.
  • Flag any discrepancies to your QA Team Lead.
  • Re-check relevant fields after corrections before marking as QA-approved.
  • Keep records clean and updated before your shift ends.

Benefits

• Clear Growth Path: Progression from Quality Assurance Member to Team Lead.
• Build, Don't Just Execute: Opportunities to refine QA processes.
• Real Support: Access to a QA Team Lead for guidance.
• Work-Life Balance: Structured shift schedules and handovers.

Company Description

Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp.

We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world.