[Hiring] Quality Assurance Lead @Montu

Role Description

The Quality Assurance Officer plays an important role in ensuring risks related to the provision of medical services in a virtual healthcare setting are being effectively managed. The Quality Assurance Officer will be responsible for performing regular reviews of products, business practices and data to check compliance measures and controls are operating effectively. This role is crucial in maintaining and enhancing the quality and safety of our products.

Key Responsibilities

• Quality Assurance
  • Coordinate the implementation and monitoring of product quality assurance and compliance measures.
  • Perform regular reviews of data to identify trends, patterns, and areas for quality improvement.
  • Monitor interactions across various channels to ensure adherence to compliance and quality standards.
  • Review patient satisfaction and patient experience feedback, surveys and data to identify risks and concerns.
  • Assist the Product Team in providing real-time feedback to senior management in relation to compliance performance.
  • Collaborate with relevant teams to establish and maintain quality benchmarks.
• Risk Management
  • Develop and maintain a comprehensive understanding of regulatory requirements and risks associated with Montu products.
  • Implement strategies to mitigate and manage risks, ensuring compliance with regulatory standards.
  • Proactively identify opportunities for uplifting compliance and quality assurance.
  • Assist with product legal matters and third-party information requests.
• Reporting, Audit, and Insights
  • Perform cyclical audits across the business and provide input into reporting on issues and recommendations.
  • Work closely with the Compliance Team to prepare dashboards of KRIs and KPIs to track performance.
  • Assist the Head of Compliance in preparing compliance and risk reporting for senior management and regulatory authorities as required.

Qualifications

• Qualifications in health or health sciences or a related discipline will be highly regarded.
• Minimum of 3 years of experience in product quality assurance and risk within a highly regulated industry in a clinical, pharmaceutical or healthcare environment.
• Experience in implementing quality assurance frameworks in a healthcare or telehealth context.
• Previous experience with GMP (Good Manufacturing Practice) is required.
• Strong analytical, problem-solving, and decision-making skills.
• Strong oral and written communication, interpersonal and consultation skills with the ability to build strong working relationships with internal and external stakeholders.
• Demonstrated ability to work under broad supervision and to effectively self-manage the day-to-day workflow of the position.

Benefits

• Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
• Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
• The freedom of a full-time, work-from-home role.
• Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
• Mental health support through our wellbeing platform, Unmind.
• A private health insurance discount through Medibank.
• Up to 8 weeks of paid parental leave.
• Swag kits to celebrate key milestones in your journey with us.
• Enhance your home office with our work from home equipment allowance benefit.
• Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.