[Hiring] Quality Assurance / Clinical Oversight, Voice AI Product @RadiantGraph, Inc

Role Description

RadiantGraph's Voice Agents have conversations about refills, screenings, and care programs. Every one of those conversations needs human judgment behind it. As our QA and clinical oversight reviewer, you are that judgment:

• Audit call transcripts and catch what automated checks miss.
• Ensure AI conversations are safe and drive meaningful outcomes.
• Help craft conversations by drafting the conversation flows our voice agents follow.
• Contribute to the systems that create and monitor conversations.

This role leverages your coaching background, applying skills in reading conversations for empathy and safety signals to AI-led conversations while learning the 2026 agentic-AI toolchain.

Qualifications

• Background as a health coach, health-coaching team lead or manager, licensed healthcare professional, or healthcare operations specialist.
• Familiar with clinical safety principles, care navigation, and HIPAA compliance.
• Strong attention to detail; comfortable reading high volumes of conversation data.
• Excellent written and verbal communication; instructional or technical writing experience is a plus.
• A user-first mindset: anticipate how a conversational flow will land for the member.
• Adaptable and resourceful; thrive in a fast-paced, evolving early-startup environment.
• Curious about agentic AI, whether you've worked with it or want to learn it here.
• Fluency in Spanish is a strong plus.
• Reliable laptop and internet connection.

Requirements

• Review and audit call transcripts for quality and adherence to agent-specific prompts and call-handling guidelines.
• Verify agents stay within non-clinical scope (no diagnosis, treatment advice, or medical interpretation).
• Monitor for safety and escalation signals (urgent symptoms, mental-health concerns, medication issues).
• Ensure compliance with HIPAA, PHI handling, and clinical safety guardrails.
• Identify risks in privacy, identity verification, and information containment.
• Flag unexpected behaviors, deviations, and potential safety or compliance gaps.
• Give clear, actionable feedback to the product team; report trends that refine quality standards.
• Collaborate with the product team to write, refine, and develop the scripts that guide our voice agents’ conversations.
• Analyze patterns from conversation outcomes and call audits, and turn those insights into iterative improvements to agent scripts.
• Contribute to building out the systems that create and monitor the voice agents.

Benefits

• An early startup role with influence over QA standards, calibration processes, and agent conversations.
• Contract-to-hire position with potential to become a full-time W-2 position with benefits.
• Paid, structured onboarding with training and calibration time from day one.
• Flexible hours: a minimum of 8–10 hours per week, up to 20 based on interest and skills.
• Remote, US-based; review work is asynchronous.