[Hiring] Quality Assurance Associate @Seek Now

Role Description

Seek Now is searching for a Quality Assurance (QA) Associate to review insurance claim inspection reports for accuracy and overall quality in accordance with established company standards prior to submittal to our customers. Additionally, the QA Associate will schedule appointments with our customers and resolve daily issues with our field inspectors.

The ideal candidate is very detailed-oriented, loves analyzing reports, reports quality trends to the appropriate internal leaders, and has experience in property and casualty insurance. The QA Associate learns quickly and retains the standards required by Seek Now as well as customer-specific requirements.

Qualifications

• Detail-oriented
• Perfectionist
• Humble servant
• Calm during the storm
• Dependable
• Empathetic
• Enthusiastic
• Accountable
• Computer savvy
• Continuous learner

Requirements

• Review and make necessary corrections on completed proprietary inspection reports to ensure company and customer standards are met or exceeded
• Identify quality issue trends, and close out job orders
• Answer and resolve inbound calls from field inspectors, homeowners, and customers
• Schedule outbound appointments as needed
• Monitor emails
• Partner with internal team to complete daily tasks
• Escalate customer issues when appropriate
• Perform other duties as assigned

Benefits

• Health, dental and vision insurance
• 401K with company match
• Paid time off (PTO)
• Short and long-term disability insurance
• AD&D insurance
• Life insurance
• And more!

Work Environment

• Professional office environment
• Mostly sedentary role

Physical Demands

• Must be able to lift files, open filing cabinets, and bend or stand on a stool as necessary
• Must be able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

Position Type and Hours

• Full-Time
• Multiple shifts available

Travel

• 0% of travel time expected

EEO Statement

Seek Now is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Seek Now does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Other Duties Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Activities, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.